Great
Based on 219 reviews
Select Saunas4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!
Select Saunas (selectsaunas.com) has 219 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
219 approved reviews, newest moderated first
Nico C.
We were wary of buying "sight unseen" however this proved unnecessary. Overall a great company and product.
Reply from Select SaunasFeb 10, 2025
Hi Nico, We completely understand the hesitation with online purchases, and we’re so glad we could put your worries to rest. Enjoy your new sauna! Alex
Freya C.
Absolutely top-notch. Delivery was perfectly coordinated, assembly instructions were crystal clear. Expectations were set accurately by Alex. Sauna took a few weeks to arrive. The final product is gorgeous. Electrical is fairly simple if you've got some knowledge. If you can do it yourself, you'll save a ton.
Reply from Select SaunasFeb 6, 2025
Hi Freya, Thank you for your great review! We're happy to hear that we met your expectations and that you’re loving your sauna. Enjoy the relaxation! Alex
Kat S.
It came timely, love the sauna have used it every day since it arrived!
Reply from Select SaunasFeb 4, 2025
Hi Kat, Glad to hear you're loving your sauna! Enjoy every relaxing session, and thanks for your review! Alex
Kole O.
Great customer service, and great product.
Reply from Select SaunasJan 28, 2025
Hi Kole, We appreciate the kind words! If you ever need anything else, don’t hesitate to reach out! Alex
Helena La B.
I regret to share my negative experience with Select Saunas company and their Sauna Life model with Huum heater. After purchasing, the company was unresponsive, making it challenging to get assistance when needed. There were significant delays with the delivery—three weeks in total. The delivery company rescheduled three times and eventually canceled, citing that the package was too heavy for their capacity. Once we finally received the sauna, my husband and his friend, both very capable individuals, struggled with the assembly for five days. They noted that they had never encountered such unclear instructions. After completing the assembly, we discovered that several electrical parts were missing, making the sauna unsafe to use. While it heats up, it doesn't turn off, which is alarming. A certified electrician spent eight hours trying to resolve the electrical issues and was equally baffled by the instructions. I reached out to the company via email, phone, and messages six days ago regarding the missing pieces but have not received any response. I now have a $10,000 sauna that I cannot use. The panel is overheating, causing damage to the surrounding wood, and there’s an alert indicating a safety failure due to a missing sensor. To turn off the sauna, I have to use the circuit breaker in the garage. I strongly advise considering other companies for such a luxury product. Customers deserve much better support and attention.
Reply from Select SaunasJan 24, 2025
Hi Helena, Thank you for sharing your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to address your concerns in detail. First, we’d like to clarify that during the time of your purchase and initial inquiries, we were in the middle of our busiest season, including Black Friday and the subsequent days. While we were inundated with calls and messages, we made every effort to respond within a couple of days. We understand your frustration, but it’s not accurate to say we were unresponsive, we’ve consistently strived to assist you as quickly as possible given the circumstances and resources available to us as a small team. Regarding the delivery delays, we fully acknowledge that this process did not go as smoothly as it should have. The freight company rescheduled multiple times, and while they’ve successfully handled thousands of sauna shipments in the past, their refusal to deliver due to the package's weight was highly unusual. We regret the inconvenience caused by this situation and worked diligently with our supplier to ensure the sauna eventually arrived. Our supplier informed us that they were in direct communication with you during the delivery issues. If this wasn’t your experience, we sincerely apologize, it was our understanding that they were assisting you. As for the missing components and electrical issues, we are actively working to resolve these matters for you. We agree that any missing components, such as a sensor, should have prevented setup until resolved for safety reasons. We communicated this to you and are in the process of addressing it. Regarding your mention of a six-day response time, we would like to clarify the timeline. Your initial messages were sent over the weekend, and the following Monday was a federal holiday. While we missed your follow-up upon returning, it was an oversight amidst high volumes of requests. We sincerely apologize for this but feel that calling it a six-day delay is somewhat misleading. We understand how disappointing this experience has been, and we are committed to resolving the remaining issues promptly. Customer satisfaction is our top priority, and we will continue working to make things right for you. Alex
Deane J.
Quick delivery
Reply from Select SaunasJan 21, 2025
Hi Deane, Thank you for your feedback, we're thrilled to hear that your order arrived quickly! Alex
Eva A.
Great hot tub, I have the wood fired S4N and it heats up much quicker than anticipated. The customer service was excellent too.
Reply from Select SaunasJan 21, 2025
Hi Eva, Thanks for your review, and we're glad to hear you're loving the S4N! It really is a beautiful hot tub! Alex
Shane E.
Do not purchase from Select Sauna! Purchased a Sauna from Select Sauna and started having issues from the outset. Shipping was delayed with no updates or communication. When I reached out there was a 3-day delay in their response. I purchased the Almost Heaven Titan Sauna. Quality of the sauna is not good. The design of the unit allows for gaps where there is heat loss all over the unit. The lighting is only provided on 5-6' section of the backrest. The glass on the front of the sauna doesn't line up or close tightly which leads to additional heat loss. The benches will barely handle 250lbs, so even though it's designed to be a 6 person sauna you won't be able to accommodate more than 3 adults at one time. I'm concerned the benches may end up breaking due to poor design and quality of material. When I reached out to Select Sauna to discuss my concerns they simply said, "Here's the number for the manufacturer, you will need to contact them for any issues you may have." They do not stand behind the products they sell, and more importantly they don't value their customers, but instead pass the buck to others.
Reply from Select SaunasJan 16, 2025
Hi Shane, We take all feedback seriously and strive to provide exceptional service to every customer, as demonstrated by the many positive reviews we consistently receive. However, your review misrepresents the situation, and we would like to take a moment to clarify. You reached out with concerns on December 6th, and we responded within hours of your message, not the three days you claim. We have the message history to verify this. Your sauna was shipped within the standard timeframe, with an ETA provided approximately one week after your order was placed. This is the usual amount of time it takes before we have a solid ETA, and there was no unexplained delay. If you were unhappy with the ETA at this time, you had plenty of time to cancel your order. The Almost Heaven Titan is a high-quality sauna backed by us, as well as Almost Heaven directly. Minor adjustments during assembly can occasionally be required, so we directed you to Almost Heaven for specialized technical support. This is standard practice, as the manufacturer has the expertise and resources to assist promptly with technical matters beyond our immediate scope as a retailer. We made every effort to assist you promptly and respectfully, offering to facilitate communication with the manufacturer if you preferred us to handle the process, despite it being a longer resolution path. We stand behind the quality of the products we sell and our commitment to excellent service. Alex
