Select SaunasReviews of selectsaunas.com

Reply from Select SaunasJan 15, 2025

Hi Craig, Thank you for sharing your experience! It’s wonderful to hear you're enjoying your Visby, that’s exactly what we love to hear. Wishing you many years of health, relaxation, and wellness in your sauna. Alex

Reply from Select SaunasJan 15, 2025

Hi Mark, Thanks for your review, we're glad to hear you had a great experience! Alex

Reply from Select SaunasJan 14, 2025

Hey Chris, thanks for posting such a lovely review. You're absolutely right he does, I’ll make sure Alex gets a proper steak dinner! Enjoy the Patterson with the Drop 9 kW, that thing can certainly cook a steak if you're feeling creative. Thanks again for the fantastic review. Christoffer & Alex

Reply from Select SaunasJan 7, 2025

Hi Jen, We understand your frustration and appreciate you bringing this to our attention. To clarify, the carrier handling your order has successfully delivered thousands of shipments to California, including recent ones without issue. We've checked your tracking, and it looks like your sauna is on track for delivery within the next couple of days. We’re committed to ensuring your order arrives smoothly and will continue to monitor it closely. Please feel free to reach out if you have any further questions or concerns - we're happy to help! Alex

Reply from Select SaunasJan 7, 2025

Hi Kristin, Thank you for your feedback and for your continued business with us - we really do appreciate it! Regarding shipping, we completely understand how important timely delivery is. As an authorized dealer, we rely on the manufacturer’s shipping schedule, and while we’re always happy to assist with updates, sending an email doesn't influence when an order ships. The timing of your inquiry and shipment was purely coincidental. Thank you again for your support, and please feel free to reach out if you need anything further. Alex

Reply from Select SaunasJan 7, 2025

Hi Jill, Thank you for sharing your feedback. We’re sorry to hear you’ve had challenges with your sauna. We do want to ensure you're happy with your purchase. We’ve been in touch with the manufacturer regarding the concerns you've raised and will be reaching out to you directly to help resolve this. The sauna you purchased is actually one of our most popular models, and most customers have had a very positive experience with it, so we’re confident we can work with you to make things right. We truly appreciate your patience and the opportunity to address these issues! Alex

Reply from Select SaunasDec 30, 2024

Hi Ilhan, We regret that your experience did not meet your expectations. However, we feel it is necessary to provide clarity on the situation. Your order was placed during the busiest time of the year, and the estimated ship date provided was December 26th. Today is December 30th, just a few days beyond the estimate. As a small business, we ship directly from our manufacturers and do not operate a warehouse. We're unfortunately not in control when it comes to delays like this, but we do understand that it's disappointing. We also strive to maintain communication on issues like this, but we were on a brief holiday break, which limited our response time. We take all feedback seriously and are committed to delivering the best service possible while balancing the realities of being a small, dedicated team. Alex

Reply from Select SaunasDec 30, 2024

Hi Nick, We take customer feedback seriously, but we also feel that your review leaves out key facts that are important for a fair understanding of the situation. When your order was placed, the sauna was listed as in stock based on the manufacturer’s inventory. We were not immediately informed of a backorder. Once we became aware of the delay, we notified you immediately, which was a few days after your order. From that point on, we communicated as best as we could and ensured the sauna shipped within the timeframe we communicated. As a small business, we do not manage stock or shipping directly. We rely on our supplier’s information and timelines. While this occasionally results in unforeseen delays, we addressed your concerns as quickly as possible. Regarding your request to hold the shipment, it’s important to clarify that we were only informed of your travel plans after the sauna was already en route. At that stage, coordinating storage required additional fees, as outlined in our policies. While we understand this was inconvenient, managing storage or rerouting shipments incurs costs that we cannot cover without prior arrangements. Had we been informed of your travel plans earlier, we could have worked with you to prevent this situation. While we regret the inconvenience you experienced, I do believe we handled this as best as we could. Alex