Great
Based on 219 reviews
Select Saunas4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Select Saunas is your go-to online retail store for saunas, heaters, and sauna accessories. We offer a hand-picked selection of quality saunas to make your home spa dreams come true. Fantastic customer service, every step of the way – from pre-purchase to post-delivery, as well as remarkable products is what we pride ourselves upon. All purchases include the original manufacturer’s warranty for your peace of mind. We know shopping for a sauna can be an overwhelming and time-consuming process, which is why we're here to answer all your sauna questions and help get the best for you – our goal is to ensure the total success and ease of your home sauna purchase!
Select Saunas (selectsaunas.com) has 219 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
219 approved reviews, newest moderated first
Jeffrey S.
6kw heater in a 4-person barrel is maxing temperature to 140 degrees. Aside from this, a great experience.
Reply from Select SaunasDec 30, 2024
Hi Jeffrey, Thanks for your review! I believe we've been in touch regarding your heating issue, but if you need any further help, please don't hesitate to reach out again. Alex
J S.
Easy ordering and quick response on shipping issue.
Reply from Select SaunasDec 30, 2024
Hi J, Thanks for your great review! If you need anything else in the future, you know where to find us! Alex
Joseph J.
The customer service
Reply from Select SaunasDec 10, 2024
Hi Joseph, Thanks so much for your kind review! Alex
Ben J.
Alex from select saunas is great and has been with me through the purchase and the subsequent hiccups that have arisen with some component problems on arrival. He also worked with me to make me feel comfortable I was not only getting a fair but an excellent price.
Reply from Select SaunasDec 10, 2024
Hi Ben, We appreciate the review, it means a lot to us! I’m confident your sauna will be a great addition for years ahead, and if you ever need any further assistance, please don't hesitate to reach out. Alex
Justin G.
The order seemed seemless at first but then I get a call for delivery and I told them that I need it delivered before an early date it November and they said it was cutting it close, so I told them I was back on the 22nd and lets arrange delivery then. A few days after the 22nd I called wondering where my product was and they still did not ship it or even arrange a shipment. Here we are on December 5 and still no product.
Reply from Select SaunasDec 9, 2024
Hi Justin, Thank you for your feedback. We always aim to provide the best possible service, and it's disappointing to hear that your experience has been subpar. When we discussed your delivery, we explained that ensuring arrival before November 8th was not something we could guarantee due to freight timelines. To avoid hefty holding fees from the freight company, we advised holding the sauna at the warehouse until closer to your return date, November 22nd. This was agreed upon, and your sauna shipped out before this on November 21st. Once an order leaves the warehouse, delivery times are managed entirely by the freight company. While most deliveries are completed quickly, delays can sometimes occur due to factors outside of anyone’s control, such as routing schedules or capacity. We provided tracking information immediately on the 21st, and I believe your sauna has now arrived. We truly believe we went above and beyond to provide you with the best service possible. By keeping you informed, coordinating shipment times around your schedule, and making every effort to ensure your sauna arrived safely. It’s unfortunate that freight delays impacted your experience, but we hope you understand this was beyond our control. Thank you for giving us the opportunity to clarify, and we remain committed to assisting you further if needed. Alex
RD
It was delivered at the bottom of my driveway 100 yards from my house and I have no way of moving it
Reply from Select SaunasDec 1, 2024
Hi RD, Thank you for sharing your feedback. I understand that it's frustrating to deal with a delivery left so far from your home. Unfortunately, the freight company manages the final placement, and while we do everything in our power to ensure a seamless delivery, there are occasional lapses beyond our control. It’s disheartening to us when situations like this occur, as they affect not only your experience but also our reputation. While we are very selective with the carriers we use, this matter pertains to the freight company’s delivery practices rather than the service we’ve provided, and the unfortunate truth is that their service can be subpar on very rare occasions. If there’s anything we can do to assist you with anything else, please don’t hesitate to reach out. Alex
VW
Working with Select Saunas was great. The sauna arrived two days earlier than estimated, and the kit went together well. We got a good price and some nice extras. We contacted the company a couple of times and always received a quick response with all the info needed. I would highly recommend the company.
Reply from Select SaunasNov 26, 2024
Hi VW, We’re so glad to hear you had a great experience with us, and we truly appreciate the recommendation. Wishing you many relaxing moments in your new sauna! Alex
Branden B.
Great sauna. Delivered super quick. Still waiting on ladle bucket and thermostat
Reply from Select SaunasNov 7, 2024
Hi Branden, Thanks for your review! We appreciate your patience as we work to get your bucket, ladle & thermo-hygrometer set to you. These items are on a brief backorder but are expected to arrive to the warehouse soon. We’ll ensure they’re shipped to you as quickly as possible. Alex
