ServproReviews of servpro.com

PLEASE READ IF YOU ARE CONSIDERING HIRING: On March 29, 2021, my father’s home sustained excessive damage due to an electrical fire, On March 31, 2021, he signed a contract with ROBARB, LLC dba SERVPRO of Cedar Rapids. He was relieved to know they could take care of all aspects of the restoration process including cleaning, reconstruction, and storage of his contents while he temporarily relocated. ROBARB, LLC dba SERVPRO of Cedar Rapids told my father that the entire process would take 6-9 months. It took ROBARB, LLC dba SERVPRO of Cedar Rapids almost THREE YEARS! My father passed October 1, 2021, and never got to return to his home. We received multiple excuses and multiple completion dates when questioned about the progress and completion. ROBARB, LLC dba SERVPRO of Cedar Rapids hired subcontractors to do the work. The communication between the subcontractors and the project manager was extremely poor, there were issues with keeping consistent subcontractors, poor workmanship, and a problem with no one working for extended periods. During the packing and storing of my father’s possessions, antiques and family heirlooms were damaged or missing. When submitted with the final invoice, there was a 56% increase in costs from the initial dwelling claim estimate. The final invoice was 18% higher than the actual assessed value of the home! I feel a responsibility to warn the public of our experience, I would never want another family to go through what we endured. The following are suggestions and considerations to consumers if you are contemplating hiring ROBARB, LLC dba SERVPRO of Cedar Rapids: 1. Take the time to read the ROBARB, LLC dba SERVOPRO contract thoroughly. If you do not understand it, have an attorney review it for you. It will be money well spent. 2. Create a service agreement addendum that outlines dates for completion and monetary penalties for failure to meet those deadlines. 3. Request names, addresses and phone numbers of all subcontractors. 4. Demand the construction/remodel restoration credentials for all ROBARB, LLC dba SERVPRO of Cedar Rapids employees assigned to your project. Ask for references! 5. If your insurance company insists that you use ROBARB, LLC dba SERVPRO of Cedar Rapids, remind them that YOU are the customer. 6. In our experience, the spoken and written words of our project manager as well as the owner of ROBARB, LLC dba SERVPRO of Cedar Rapids proved to be consistently unreliable. 7. A formal complaint was filed with SERVPRO’S corporate headquarters in Gallatin, TN, only to be deferred back to the local franchisee, ROBARB, LLC dba SERVPRO of Cedar Rapids. Be aware that SERVPRO INDUSTRIES, INC prioritizes supporting their local franchises rather than their paying customer. Take your business elsewhere! Jane Hanson Lasko

On the evening of March 29, 2021, our father’s home sustained damage due to an electrical fire. He escaped uninjured but was forced to relocate. This home has been in our family since our grandmother purchased it in 1951.   3/31/2021 was the day that our father signed the contract with ROBARB, LLC dba SERVPRO of Cedar Rapids, IA to complete the restoration of our family home. The owner & project manager assured our father that their company could take care of all cleaning, restoration, and storage of his personal property and that the timeline for completion would be 6-9 months.   At the time, it was reassuring to our family that a local company would be overseeing the entire process of restoration, reconstruction, storage, as well as “cleaning”. Little did we know that this journey would consume almost three years of our lives. 11/29/23 marked 32 months to the day that our father signed the contract with SERVPRO.   The exorbitant bill has been paid but there is much left to be said. This is a forewarning to anyone who may ever need assistance after a disaster when decision-making is driven by emotions, distress, and uncertainty.   Our father passed away on 10/1/21 and was never able to return to his beloved home. Throughout the reconstruction, we were continually given multiple completion dates by both the project manager and the owner of the company beginning in July 2022. The delays required our family to obtain two claim extensions from our insurance company and family members who purchased the home were forced to reapply for mortgages due to the expiration of rate locks. By the time they could close on the transaction, their interest rates had increased by over 2%.   The project manager admitted to his failures and assured us that he would “Make it right”. This did not happen. Incompetencies and disorganization run amok at ROBARB, LLC dba SERVPRO of Cedar Rapids. Consumers Beware! Please educate yourself and read the Greg-Amy Stewart post on Facebook for a detailed account of our journey and how to avoid the same mistakes we made. If a natural disaster or any unexpected catastrophic event impacts your family, take the time to thoroughly consider all your options. ROBARB, LLC dba SERVPRO of Cedar Rapids may tout themselves as trusted leaders in the restoration industry with promises to return your property to “like it never even happened” condition but be prepared for a journey that will leave you questioning the capabilities of this business, as well as their ethics. We are steadfast in our mission to honor our father’s legacy. He was a lifelong Cedar Rapidian and proud WWII Veteran who entrusted and believed that ROBARB, LLC dba SERVPRO of Cedar Rapids had the utmost concern for our situation and would complete the repairs of his home in a timely manner.  He came from a generation that entrusted people to follow through with what they said they would do.   If our parents and grandparents were alive today, they would be demoralized by what has transpired over the past three years. Please share this review with those who may benefit from it. Greg & Amy (Hanson) Stewart Fairfax, IA   #consumerprotection #likeitneverevenhappened #cleanup #firerestoration #servpro #cedarrapids #disasterrecovery #mitigation #iowabusiness #insuranceclaim  #servprolife #whiteglovemovers

I was referred to them by someone I had good reviews. They didn’t do the job, instead jerked me around and hung up on me because I yelled. They had canceled 3 times, but at least notified me. The day of appointment on the 20 Dec they didn’t contact me to tell me they were canceling. I got up very early to make sure my dogs weren’t in their way. After 8 I realized there was no sign of them. They could have called the night before, at least made more effort to diffuse the situation.

Your construction crew were professional and thorough! Thanks to Molly, Jason, Ryan, Ralph and Rob for all their hard work!

Initially they did a great job on cleaning our house after our fire until I found my Louis Vuitton bag missing from my closet and I had proof of it. I contacted them and they said they can do nothing since they didn’t work inside the closet but I had proof it went missing from their crew. They said they can’t do anything but then offered to pay me with check what I originally paid for the bag. Unfortunately the bag was fake and I was honest about it so I got money for that but that doesn’t cover the fact that they stole from my house and they denied it!

Totally inept and useless. Our daughter turned our tub water on and it overflowed down through the house. We called servepro and they were out first thing the next morning. They proceeded to install all the dehumidifiers and dryers that they said were needed and also disassembled all our cabinets and filled a dozen boxes with plates and assorted glassware. After a few days they said it was all good and they retrieved all their equipment and left. My contractor came in about a week and half later to put the cabinets back and start to repair the drywall that servepro had removed. As soon as he went in our basement he said we had a problem. The servepro guys had one small dehumidifier initially in our basement and when they left that said it was all good. Well it wasn’t. Not only was it totally soaked down there but now it had been wet for almost 2 weeks! My wife has a serious mold allergy and had to leave the house for a week while they came in again and had to set up a secure enclosed area to put more dehumidifiers and dryers and scrubbers in. It was totally their fault even by their own admission. By the way they charged me another 2300 for their mistake!!!!!!!! I would absolutely NOT USE THIS COMPANY FOR ANY REASON.

Servpro was recommended by a dear friend of ours. We regret ever trying to use them. We called and had someone come out to look at some mold in our basement. Ben came out and comfirmed it was black mold. He told us he would need to check with someone from water proofing department and would give us a call by Monday. This was on a Thursday. It has been a week and a half and we haven't heard a thing. Even if they do call us, we will not be using them

Harassing customers with daily emails, texts and phone calls about payment even when you ask them to detail the invoice and you have to clarify with the insurance. This happened short time after the service. Bad company. Do not use them !