ServproReviews of servpro.com

TERRIBLE. NO COMMUNICATION. DAMAGED MY HOME. STAY AWAY.

My kitchen floor and basement got flooded in March 2023. It's been over 8 months and my kitchen floors still hasn't gotten installed and other things that still need to get done. It's ridiculous that this job isn't complete yet! Living in a house for months with no floors and with kids is very inconvenient If I would have known this was gonna take this long I would have gone through another company. Never again will I use this company and won't recommend it to anyone. Now I'm stuck with this company since I made payments. Can't wait to get this done and never deal with Servpro ever again. If I have to wait any longer to get floors installed my next step is getting a lawyer. Worst company ever and wish I never used them.

Servpro is very unprofessional and they hire people that are not licensed,bonded,insured without home improvement license they send their people to do jobs that they are not able to do they have been to my home without calling you and did double work causing us problems they do not check on the job being none properly by their unskill labors people,they people are very disrespectful to the customer and they like to rule your property this is not acceptable with me i am going to small claims court to continue this nonsense

Used Servpro out of Buffalo Grove/Lake Zurich, they never call people back. They showed up at 7 pm without calling and told me it would take till midnight to clean up their equipment after the work was completed the day before. the manager/owner was verbally abusive and was threatening in nature. I would never use their service or recommend them to anyone.

In February of 2023 we had a water break in the house. This was the most unprofessional most terrible company that we could have called. They broke our garage door! They stole from us! They boxed up and put wet things in bags and boxes they just ruined everything. They charged me for 5 months of storage when in reality I only needed 3 weeks. One of the employees brought other people that were not a part of Servpro into the house. Unprofessional! They threw away cabinets that I wanted to keep. I have called and called and called them left a messages and they do not respond. We asked to talk to corporate and they were supposed to give us a call back. No call! Our garage door is still broken I'm waiting for them to fix it. How dare them send bills to people when they have destroyed and ruined their things. They probably have done about 7 to 8,000 worth of damage. No professionalism here no respect for the customer. I do not recommend this company at all. There is nothing that I could go lower than a one but I would do -00. Look for a company that respects your things has high ratings and will call you back when you need a respond back. Even if you have to pay more:-) these people are just going to take your money your stuff and leave your stuff broken and leave your stuff broken

Put the phone down. Don't do it! You will hate life. They blew up my electrical panel and will not take any responsibility. I could sue. I have pictures and all communications needed but they have exhausted me. It started April 10th and I fought until September 2nd. They are franchised. There is no SERVPRO!!!! DO NOT CONTACT THEM! PUT THE PHONE DOWN OR A NOOSE UP.

A shout out to ServPro! They have been amazing at helping us put our kitchen back together!! Thank you, Ryan, Moises and Shannon for all your hand work. We appreciate you and your team.

On Friday, August 11, 2023, my husband, Pat, and I were in California, Maryland picking up a couch on a second floor condo. The couch was wedged - not budging! A representative from Servpro, Ricky Kline, stepped in to land a huge hand plus his perspective on how to angle the couch to get it out the door! Next, Ricky Kline helped my husband to carry it out of the condo - second floor - and load it into our truck - all the while with a smile, kind words, and encouragement! Ricky Kline was a wonderful representative for SERVPRO yesterday! If all of your employees are as he was, well, then, you have a top-notch company! Way above and beyond the call of duty!