Great
Based on 221 reviews
Shernbao USA4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shernbao Pet Products was established in 1999 as a comprehensive manufacturing and trading company of pet grooming equipment and supplies.We serve pet grooming and veterinary communities for over 20 years by providing professional, quality and value priced products. Our rich product line includes all kinds of clippers, dryers, bathing tubs, grooming tables, veterinary tables, cages, grooming tools and etc.We have excellent teams who focus on products development & design and production to ensure that you get the best products for the success of your grooming business.In 2019, we built a service team and logistics facility in California, US to better serve the North America customers. This allows us to timely response to orders fulfillment and service requests.
Shernbao USA (shernbaousa.com) has 221 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
221 approved reviews, newest moderated first
Stephen W.
I really like the grooming table. I will invest in a different system to keep my dogs safe while I am working on them- but the table is sturdy and best of all, I do not have to bend so far over to groom and trim nails.
Aw
I ordered what was supposed to be 2 filter pads for my dryer. I received 1 filter that had been cut in half (you could clearly see the cut marks). I called the phone number the next business day when they opened. I was told that I should have in fact received two filters, although manufacturing is cutting them in half for some reason. I was told that a second filter would be sent out to me. That was several weeks ago now and I have not received the other half of my order. I was also disappointed with the layout of the website as I was not informed of shipping until after the order was completed. Shipping was more than the item itself, which is extra disappointing since I only received half the order, and the half I received was literally cut down the middle.
Jerald C.
We received the Shernbao and it was all we expected the air flow was powerful enough and we had turn it down. We tried all three attachment and did not find them to be to loud and we have a small grooming shop.
ginlee
I was really hoping this dryer would meet my needs and saw some good reviews on it. However, the loud noise was very frightening to my dog who is used to dryer noise. I did not like that in order to get warm air blowing you had to turn it to the loudest and most powerful setting. If I kept the air flow low to reduce the noise only cool air came out. We live in a cold climate and I need to use warm air when drying my dog.
Joseph G.
I bought a replacement round jet nozzle when the one that came with the item got cracked in few weeks. Not sure what was the reason for it to crack, non-the-less, I looked for it on the manufacturer website, but was surprised at how expensive to ship that little nozzle at a flat rate of $10, when the item itself cost $10. I wish I could give you a five star but that shipping you collected from me is not a match for the for the item.
Crystal H.
I have been going back and forth with customer service about a blade that is broken. I just recently bought them and I don't why the teeth are missing. They have been replying but I have not heard back yet about a replacement.
Zack A.
What a great dryer for the money quiet and powerful making bath time a lot easier for me since we have two dogs.
Anita M.
No info online or in the receipt on how to process a return or exchange. When I called in they informed me I had to pay shipping on the return as well as the new replacement item. This would be a total of almost $30 in shipping for one small $20 product. When I asked to speak with a supervisor, they told me someone could call me back, and days later I have heard from no one. A bit disappointing, and definitely not a hassle free customer service experience.
