Bad
Based on 325 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Folks Told, with an average rating of 1.7 out of 5.
325 approved reviews, newest moderated first
Kim H.
Amazing product ! Works great between washings
Reply from The Patented Original SHHHOWERCAP®May 10, 2024
AAAAAAAMAZING PRODUCT. YAY. Some shhhipping delays and complications on a small pocket of orders last year because we *literally created a category with our Patented invention* of our very amazing product and innovation features. Ha. Thanks for the support!
Emily
This item was delivered 17 MONTHS late. Inexcusable. It's wild that you even sent this survey.
Reply from The Patented Original SHHHOWERCAP®May 10, 2024
No excuses but eventually a long overdue explanation and currently LOTS of apologies for the delays and frustration while we couldn't speak out. So happy that you got your impacted order! Hope you're loving your SHHHOWERCAP! xxoo
CCurtis
Love the product but it took 4 months to receive. I thought it was a scam. I didn’t hear anything from the company until they shipped it 4 months after purchasing.
Reply from The Patented Original SHHHOWERCAP®May 8, 2024
We're so sorry for the radio silence! We had our hands full shipping out all the orders in the wake of some pretty crazy business challenges. We're standing tall on the other side of it now and soooo happy you love your SHHHOWERCAP because that's what we'll sell (and ship timely) FOREVER. <3 <3 <3 Thhhanks for your patience and support!
Brandie H.
I love the product and have purchased several, but this one took 5 months to send. I knew it would be awhile when I ordered it, but 5 months is a seriously long time. I won’t gift one of these again.
Reply from The Patented Original SHHHOWERCAP®May 8, 2024
We're so sorry for the delays last year. Lean into the previous experiences because this last one was just a moment in time complicated by some continued surprises. We'll ship timely forever more and be super upfront and communicative (as we always aim to be) next time we ever have to deliver unfortunate news. Especially during our important holiday periods. *** we'll also send you a little something to help that trust come holiday! Thhhanks for your patience and support! We're so happy you love your Original Patented SHHHOWERCAP® or SHHHOWERCAP(s) because we see allll your order history. xxoo
Jodi F.
I have been using my shhhowercap for years! It’s comfortable and is the best!
Reply from The Patented Original SHHHOWERCAP®May 8, 2024
Yay, thanks Jodi! We love you too. YOU'RE THE BEST!
Shelley K.
Good quality product but I’ve ordered 3 times and each (in stock item) took over 9 months to receive. Email status updates were few and vague.
Reply from The Patented Original SHHHOWERCAP®May 8, 2024
Whoahhh! If this happened twice then we owe you a giftcard - and a blowout in your hometown. Its a rare occurance but it seems we got unlucky with you. Please let us make it right now that things are back to normal this year. xxoo
Iris W.
I have a beautiful shhhowercap that has been taken over by the two other (young) ladies in my home ;) it’s stylish AND functional. The fabric feels luxurious and the grip to keep your hair from getting wet is awesome. I’ve even used it at night to keep my hair from knitting while I sleep. I love that I’m supporting a woman-owned small business by telling all my friends to get one!
ANN S.
The delivery took 6months. Each time I enquired about the order , I either got no reply or a computer generated reply--really saying nothing! I was in the process of trying to claw back the money when they suddenly appeared.
Reply from The Patented Original SHHHOWERCAP®May 8, 2024
We wish we could've said more and we can't wait to come forward with the truthhh of what happened here. We were silenced for far too long. We appreciate your understanding and the opportunity to make it right in the years to come.
