Excellent
Based on 4,864 reviews
SkinnyRx4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SkinnyRx is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRx is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.
SkinnyRx (skinnyrx.com) has 4,864 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
4,864 approved reviews, newest moderated first
Teresa T.
Anna answered my many questions and got everything straightened out!.. appreciate the help!
Reply from SkinnyRxJul 22, 2025
Thanks so much for the great review! We're thrilled Anna was able to help you out and get everything sorted. She'll be so happy to hear this - it really made our day!
Patti A.
I honestly don't understand all the fabulous reviews. I'd give ZERO stars if I could. This company doesn't even honor what's published on their own website. Like many others, I was someone who also should have been able to get a refund according to their policy, but no. I was told that their "website hasn't been updated" which is not a good enough answer for me or anyone else who's fallen for their bait-and-switch. I went ahead and proceeded and should have received some kind of confirmation about shipping, along with tracking information. Again, that's a no for me. Their customer service is snarky, rude, and condescending. I look forward to hearing how they justify things in their response here. More gaslighting, I'm sure. I will stick with it for a year, but I'll be surprised if I continue with it. They say I'll lose lots of weight by October, but I don't get my product, I'll never lose anything -- except my faith in the humanity of this company.
Reply from SkinnyRxJul 22, 2025
Thank you for taking the time to share your feedback. We sincerely apologize for the frustrating experience you've had with your order and our customer service team. While order processing delays are rare in our system, it sounds like there may have been a technical glitch that affected your order confirmation and tracking information. Without going into specific details for privacy reasons, we want to assure you that we're actively working to resolve this issue. Your order is currently being processed and will ship out by tomorrow. You'll receive tracking information via email once it's dispatched. We truly appreciate your patience during this time and understand how disappointing this experience has been. We're also reviewing your concerns about our website policies to ensure everything is current and clear for our customers. Your feedback helps us improve, and we're committed to making this right. Thank you for giving us the opportunity to address these issues. We hope to restore your confidence in our service moving forward.
JT
Maria provided me with a resolution for my issue. She was very helpful, professional, and positive. I was impressed with how quickly Maria understood my issue through the entire call and handled it with expertise.
Reply from SkinnyRxJul 22, 2025
Thanks so much for the great feedback about Maria! It's wonderful to hear she was able to quickly understand your concerns and get everything sorted out for you. Her positive, professional approach really makes a difference, and we're so glad you had such a good experience. Maria will be thrilled to hear this - thanks for taking the time to share!
Paulina J.
Ivy was so helpful in helping me deal with my account. I was not qualified for the program but ivy assured me that everything was okay and that I would get my refund in 3-5 days. She was calm, kind, and very respectful. God bless you Ivy!!
Reply from SkinnyRxJul 22, 2025
Thank you for the wonderful feedback! We're so glad Ivy could help you out and make the refund process stress-free. She'll be thrilled to hear your kind words - we'll definitely pass them along. Thanks for your patience, and we hope to serve you again in the future!
Shari L.
I spoke with Sheila in customer service and she expedited my order to get delivery which helped me very much.
Reply from SkinnyRxJul 21, 2025
Thanks so much for the kind words about Sheila! We're so glad she could help get your order expedited when you needed it. I'll make sure to pass along your feedback to her - she'll be thrilled to hear it made such a difference for you. We really appreciate you taking the time to let us know!
Gigi M.
Awesome getting information!
Reply from SkinnyRxJul 21, 2025
Thanks so much for the kind words! We're so glad our team could help you out. It really means a lot to us that you took the time to share your experience. We appreciate you choosing SkinnyRx!
George W.
Patricia was more than helpful and answered all my questions with great enthusiasm and professionalism!
Reply from SkinnyRxJul 21, 2025
Thank you so much for this lovely review! Patricia will be absolutely thrilled to hear how much her help meant to you. We're so lucky to have her on our team, and feedback like this really makes our day!
Alex P.
Everything was going well until I noticed they were sending me my medication progressively earlier every month. I emailed them and asked them to stop my next shipment because I still have 2 doses left of my current medication. They did not respond to me so I called them. When I got a hold of someone they told me I couldn't cancel the shipment because it was already processed despite me emailing them earlier. Also, they said they had an app that gives you a tailored weight lose plan, and 24/7 messaging with your physician. I downloaded the app and it only ask you to put your weight in for the day. There is no messaging or tailored weight lose plan. So the app is a total lie. I've spent over $1,000 with them in the past 3 months. I would expect more truthfulness and better response time from them.
Reply from SkinnyRxJul 22, 2025
Thank you for taking the time to share your feedback with us. We genuinely appreciate you bringing these concerns to our attention, and I want to address each point you've raised. Regarding the shipping timing, I understand your frustration about receiving medication earlier than expected when you still had doses remaining. Our 28-day auto-billing system is designed to prevent treatment gaps, but we recognize this can sometimes result in overlap if individual usage patterns vary. We should have been more responsive to your email request to delay the shipment, and I apologize that our processing timeline didn't allow for the adjustment you needed. I also want to acknowledge your disappointment with our app experience. While the app does include weight tracking and subscription management features, I hear that you expected more comprehensive tools like the tailored weight loss plan and 24/7 physician messaging that were mentioned. We clearly need to better communicate exactly which features are available through the app versus other support channels. Our clinical team consultation is available, though it may not be structured as the instant messaging format you were anticipating. Your investment of over $1,000 demonstrates significant trust in our service, and we haven't lived up to the standard you deserve. We'd very much like the opportunity to make this right and address your specific account concerns directly. Would you be willing to reach out to us at 888-979-9580 or [email protected]? We'd like to review your account, discuss options for better managing your shipment timing, and ensure you have clear information about all available services. Thank you again for your honest feedback – it helps us improve.
