Average
Based on 62 reviews
SmithRx3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SmithRx is working to reduce the complexity and cost of pharmacy benefits by building a new type of pharmacy benefits manager (PBM) committed to transparency and aligned with employers and patients. By combining advanced technology, a member-centric approach, and innovative cost savings programs, we're making prescriptions more affordable and delivering valuable transparency and savings to main street businesses.With features like real-time prescription pricing comparisons, seamless online access, and detailed savings reporting, SmithRx empowers both employers and individuals to make cost-informed decisions about their medications. SmithRx is at the forefront of reshaping the pharmacy benefits landscape, delivering a new level of simplicity and value to small employers across the United States.
SmithRx (smithrx.com) has 62 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
62 approved reviews, newest moderated first
Laura C.
This is the worst drug coverage that I have ever seen. I am surprised that it is legal. Smith RX does not cover some of the medications that I take which are medically necessary. They do not provide the option for a prior authorization on MOST name brand drugs and some generics. I even complained to the HR Supervisor at my husband’s employer about this plan and their broker.
Erik T.
I recently had the opportunity to spend three days with the SmithRx team. I couldn't be more impressed with their people, leadership and foresight for the future. Jake Frenz is a tremendous leader and visionary and he and his leadership team are obsessed with changing how pharmacy is delivered through employers and to their employees. SmithRx is a radically different PBM who we will continue to partner with for years to come.
Aaron B.
SmithRx does an excellent job engaging with their key partners to gain important feedback in a setting that does not involve sales. I've attended many of these events and they have found a great way for brokers from across the country to engage with one another and give important feedback on how to improve their product and service offering. They have become one of my most trusted vendor partners.
Patrick T.
SmithRx is revolutionizing the pharmacy benefit management (PBM) space—it’s not just another PBM, but an entirely new way of thinking about pharmacy management. Moving away from contracts that are riddled with conflicts and misaligned financial interests for the employer to a solution that delivers demonstrable value - employers, brokers, and health plans are finally seeing a fresh, strategic approach to solving complex challenges. From cutting-edge innovation to flawless strategy execution, exceptional customer service, and top-tier agency support, SmithRx is setting a new industry standard. Their commitment to transparency and efficiency is a breath of fresh air, distinguishing them in a monumental way. If you're looking for a partner that truly innovates and delivers, SmithRx is the name to trust!
Terri V.
I would give no stars. Worst RX company ever! They cover nothing Everything gets denied. I pay $600 a month for my anxiety meds that they will not cover. I did not ask to be on medication, but they are the only ones that help, and they denied my doctor's medical necessity. They should not be in business. They do not care about the patients. CHEAP GARBAGE
Consultant in M.
SmithRx continues to be a fantastic partner, helping our clients control their prescription drug spending through their innovative Connect360 programs. Their transparent model allows them to focus exclusively on pursuing opportunities that are in the best interests of our clients, producing best-in-class financial results.
Jonathon T.
As a benefits advisor, I do not hesitate to recommend SmithRx to my clients. The best compliment I can provide is that SmithRx delivers on their value proposition. They avoid the common conflicts of interest that exist in the PBM space, which allows them to support both employers and patients. Their people are also friendly, easy to work with, and responsive to constructive criticism.
Tara B.
We’ve worked with SmithRx for several years and it has been a wonderful partnership for our agency and our clients. SmithRx does an incredible job adapting and innovating, as the PBM world is consistently evolving. We appreciate saving our clients money, but only if the member experience and care continue with high satisfaction. SmithRx does a great job of balancing both and we are proud to call them a partner.
