Poor
Based on 202 reviews
Solidarity HealthShare2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Solidarity HealthShare is a non-profit Healthcare Sharing Ministry. We support you and your family by lowering your medical bills, providing a comprehensive team of care professionals to help you navigate the healthcare system, and giving you peace of mind knowing your healthcare dollars are used ethically.How Health Care Sharing WorksHealth care sharing is an alternative to traditional health insurance. It’s simple, affordable, and ethical health care that allows you and your family to get the care you need to stay healthy.Why SolidaritySolidarity HealthShare supports you and your family by lowering your medical bills, providing you with a team of care professionals to help you navigate the health care system, and giving you peace of mind knowing your health care dollars are used ethically.See the Doctors You Want to SeeNo more checking to see if your favorite doctor is “in-network”. With Solidarity Healthshare, there is no “network” which means you get to see any healthcare provider that you want to see. Even naturopathic and alternative medicine practitioners are eligible for sharing at Solidarity. We know the fastest way to getting healthy is seeing the right doctor for you.Stay True to Your ConscienceHave you ever been concerned that your health care dollars don’t line up with your values? Solidarity Healthshare conforms to the moral guidelines of the Catholic Church so you never pay for anything that violates your conscience.PrescriptionsSolidarity HealthShare is the first health sharing ministry to offer comprehensive sharing in prescription medications through our Solidarity ONE program. For Solidarity ONE Members, prescriptions are a fully sharable expense, even for preexisting conditions and maintenance.
Solidarity HealthShare (solidarityhealthshare.org) has 202 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
202 approved reviews, newest moderated first
Jen
Update: Claim from 2021 is still in process, unpaid. LOL. They don't pay claims. I work for a provider that submitted a bill over a year ago that has not been paid. They just tell me it is "set to share". . . at some point. Supposedly they are "backlogged." That's quite the backlog, though I suspect it is more of a funding issue!
Reply from Solidarity HealthShareMay 4, 2023
Please give us a call so we can update you on the status of your bills.
Lea W.
I recently called about the referral program and a bill I have been waiting to be reimbursed for. I called and explained the situations. I was told that I would be receiving the 100.00 gift card promised for the referral I made. Still waiting on the reimbursement of a bill I paid out of pocket. Even though it does seem to take a very long time to get bills taken care of everyone has always been very kind and helpful when I have called. When I think about the amount of money we have saved having Solidarity Healthshare instead of traditional Health Insurance the extra time and effort has been worth it. Sincerely, Lea Wonderly
Larry B.
I can’t express how disappointed I am in this organization. I have given up on expecting to be reimbursed for expenses that, according to Solidarity’s Wellness Program, are reimbursable. I have made my appeal for reimbursement to Solidarity many times now. In my case the procedure was a scoping colonoscopy. All of my expenses are over 400+ days old and have been accepted/approved by Solidarity but are “being processed” or “in the queue”. Having this procedure available as a “reimbursable expense” according to the Wellness Program was one of the major reasons we joined Solidarity. Your website states that, “Solidarity Healthshare conforms to the moral guidelines of the Catholic Church…” Nevertheless, it is morally wrong to fail to adhere to your own moral guidelines which are the basis for your organization.
Reply from Solidarity HealthShareMar 16, 2023
Larry, we are sorry to hear about your frustrations and disappointment. Your needs have been processed and are in line to be shared. We are unable to give an exact date of sharing as we are working on completing the final stages of funding the bills. We understand how frustrating it can be to wait and we greatly appreciate your patience. You will receive an Explanation of Sharing as soon as the bills have completed these final stages of the processing.
Hannah B.
I have lost all trust in this company. They do not do their job promptly or correctly and I as a paying customer end up spending too much of my time trying to submit bills that will probably never be processed correctly. They are a horrible scam and I do not and will never recommend Solidarity. I have been a member for years now, with no improvement in those years, and I can not wait to switch.
Barry C.
Had a nightmare situation with 2021 bills unpaid. In the last couple months, they’ve stepped up, contacted the hospitals, settled the bills. They have a team called Amps (not sure of spelling) who are rock stars. They negotiated everything away. I am praying for all here who are dealing with this. And I’m praying Solidarity continues to dig out of the hiccup they experienced coming out of COVID.
Candace G.
I've got bills that are over a year old that still haven't been paid! This means I have to call the billing dept every single month in order to keep them from sending me to collections. Not happy with them at all.
Reply from Solidarity HealthShareMar 29, 2023
Hi Candace, we’re sorry to hear of your frustration with your medical bills processing. We know that processing times for some bills can take longer than we would like, and we are actively working to get our processing times back to where we would like them to be. Upon review of your account, we see that while there are a few older medical bills that are set to be shared, your family’s average processing time is just under 4 months. We know that this is not where our goal processing timeframe is, but hopefully it will provide some clarity while we work to reach that goal. If you would like to discuss further, please give us a call so we can answer any questions you may still have. Thank you for your continued patience, Candace.
Mary N.
Been waiting for Solidarity to pay bills from 2021! Poor communication from company-they ask me to resubmit bills, tell me my bills are in processing but can’t give me a date by which they should be cleared up, have me resend info multiple times (provider name, address, fax, phone, cpt codes etc) which I’ve already sent in order to avoid being sent to collections… worst of all is the confusion around how even the most basic things are done. I have had two children with Solidarity and the process of prenotification, billing, etc has changed hugely between the two births. No one who works for them, except David apparently, seems to know how Solidarity works.
Reply from Solidarity HealthShareApr 4, 2023
Hi Mary, we understand how frustrating it can be waiting for bills to be processed, and we appreciate your continued patience through this process. Upon review, it does look like the majority of your family’s bills have been shared or have completed through the processing system. It’s best to always ensure that all necessary information is submitted to avoid delays or disallowals. Here are just a few examples of what may cause a delay. Please note the following items are common reasons, that are relevant to your family’s Membership type, that will delay bill processing: • Missing Pre-Notification/Pre-Note (PNT)*** • Missing Accident Details (when accident coding is present) • Missing ER/Urgent Care Details (when ER/Urgent Care coding is present) • Missing Student Enrollment/Dependent Status Verification once a dependent member has reached 20 years of age. • Not notifying Solidarity HealthShare of the birth of a newborn within the first 30 days of birth. Please give us a call so that we can give you more details on your account and discuss further what is required to ensure accurate and timely bill processing moving forward.
Ginny P.
This company will not pay your bills. The keep promising that the check in in process. They take up to 2 years to reimburse you. You have to wait hours on the phone to speak to anyone, and then they all give you the same excuse, that they cant do anything and a manager is not available. Please do not put yourself through the headaches that we have had with this company. They have given a bad name to being a Catholic company.
Reply from Solidarity HealthShareMar 8, 2023
Hi Ginny, we’re so sorry to hear that you have had a frustrating experience with some of your medical bills. We realize that some medical expenses are taking longer than we would like to be shared, however it appears that the average turnaround time for your medical expenses has been 95 business days, with some being up to 127 business days for those that are still completing their final stages of processing. Again, this certainly is a longer processing time than we would like, and we apologize for the frustration that it is causing you. We appreciate your time with us as a Sharing Member, and if you have any questions or would like to discuss your Membership further, we encourage you to reach out our team. While there can occasionally be a wait to speak with someone depending on the time of day, our team is always happy to assist each person who reaches out to us.
