Great
Based on 292 reviews
SOS Auto Protect4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At SOS Auto Protect, we understand that your vehicle is more than just a mode of transportation; it's an essential part of your daily life. That's why we are committed to providing you with peace of mind and financial security through our top-tier extended warranty service.Our mission is simple: to safeguard your vehicle and your wallet from unexpected repair costs. We believe that every driver deserves the confidence of knowing that their investment is protected, which is why we offer comprehensive extended warranty plans that cater to your specific needs.With SOS Auto Protect, you can protect your investment and avoid the financial stress of unexpected breakdowns. Our comprehensive coverage ensures that you're covered for a wide range of repairs, so you can drive with confidence knowing that we have you covered.Your vehicle is a significant investment, and breakdowns can happen at any time. Don't let unexpected repair bills disrupt your life. Choose SOS Auto Protect as your extended warranty service provider and enjoy the security and peace of mind that comes with our comprehensive coverage.Join the thousands of satisfied customers who have experienced the SOS Auto Protect difference. Let us protect your vehicle, so you can focus on the joy of driving. Your journey is our priority, and we're here to keep it smooth and worry-free.If you have any questions or would like to learn more about our extended warranty plans, please don't hesitate to contact us. We're here to help you protect your investment and ensure your peace of mind on the road
SOS Auto Protect (sosautoprotect.com) has 292 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
292 approved reviews, newest moderated first
Karen L.
Adam was great to deal with in getting our extended warranty setup on our new car. He was very knowledgeable & extremely easy to talk to. He answered all my questions & got us a fantastic rate on our coverage!
Roland P.
I only rated this company a 1 star because I can't give a negative star. My truck has been in the shop for almost 2 months now. I've been dealing with Ben and Adam Miller. Do not let the sway you or tell you otherwise. They will give you false hope. You will spend countless hours just trying to get a hold of them. The mechanic had told them that my truck needed a new engine. The adjuster they had sent out told them the same thing. They made me pay for a tear down so they can physically see what wrong with the issues even though it was already explained to them. It cost me over 5k which I had to pay out of pocket. They still weren't satisfied and sent out the adjuster again to have me tell the mechanic they want it torn down even further to see the piston and if it was damaged. I complied and they still denied my claim. I bought this insurance in good faith with the appropriate mileage that was in compliance with their policy but they still stated it was damaged from wear and tear. With the mileage on my vehicle they can easily say anything is damage from wear and tear! I will be reaching out to the Department of consumer affairs and an attorney! DO NOT USE THIS COMPANY!
Dave B.
Adam was responsive and easy to talk to. He explained all the details of the coverage and pricing very well and he took as much time as I needed to go over the program.
AJM
Every Time I call, I receive their Answering Service. I called to make a claim. I got the answering service. No call back. Out of 6 calls to SOS all went to the Answering service and no return call over a 2 month period. Two months to get someone to look at my car and get approval to remove the Transmission. After being removed I am told it is not covered due to still being in the 30 day probation period. Why did they approve the removal then. $2,700 to have my original transmission put back together and I still have not been paid on the claim due to their mistake. This started in March 2024. I DO NOT RECOMEND.
Reply from SOS Auto ProtectOct 23, 2024
Dear "AJM" , Thank you for your feedback. We’re truly sorry to hear about your experience and understand your frustration. As stated in our policy, we cannot cover any claims that arise during the waiting period, which is an industry standard designed to protect all parties involved. Additionally, we’re unable to locate your information in our system with the details provided. It’s possible that you may have been calling the wrong department for assistance with your claim. To ensure you receive the support you need, please reach out to our dedicated claims department directly at (833) 571-0253. We are here to help and want to resolve this matter to your satisfaction. Thank you for your understanding. Sincerely, SOS Auto Protect
Allan
Adam was very professional, knowledgeable and great at customer service.
Reply from SOS Auto ProtectOct 23, 2024
Dear Allan, Thank you so much for your kind words! We’re thrilled to hear that Adam provided you with a professional and knowledgeable experience. At SOS Auto Protect, our team takes pride in delivering excellent customer service, and we’re glad to know it made a positive impact on you. If you have any further questions or need assistance, feel free to reach out. We’re here to help! Best regards, SOS Auto Protect
customer
Don’t get scammed. They don’t return calls when needing to place a claim. It’s just an endless circle of an answering service. Been waiting 2 weeks.
Reply from SOS Auto ProtectOct 23, 2024
Thank you for sharing your concerns. We understand how frustrating delays can be. However, it seems there may be some confusion with other companies using similar names, as many incorporate "auto protect" in their branding. We assure you that SOS Auto Protect is not a scam, and we only reach out to customers who inquire directly through our official channels. We have also requested more information from you to help resolve this matter, but we haven't received a response. Please contact us directly at (833) 571-0253, and we’ll be happy to assist you further. Thank you for your understanding. Sincerely, SOS Auto Protect
customer
Daniel made my experience very well. He explained everything to me and he was very patient with me
Reply from SOS Auto ProtectOct 23, 2024
Dear Customer, Thank you for your wonderful feedback! We’re delighted to hear that Daniel made your experience so positive. His ability to explain everything clearly and his patience are qualities we highly value at SOS Auto Protect. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. We're here to help! Best regards, SOS Auto Protect
Tami H.
Great communication
