Reply from Sparkle In PinkJan 31, 2022
Hey there Ashley, thanks for the constructive feedback! We are always looking for ways to improve. I am terribly sorry to hear about your poor experience with our company! Sizing can be a bit tricky since kids come in so many different shapes, and sizes! When ordering, be sure to check our size chart, which gives accurate measurements for all the dimensions of our products to ensure a good fit!
I have reviewed your case, and it appears you reached out via multiple support channels! Our team hasn't gotten to your email, yet, but I found your conversation with our live chat specialist, Julie, but looks like you may have left the chat before getting her final response! I am pasting her response below:
"Hi Ashley,
I am happy to create that return approval for you. You should see an email with the approval now. I also sent a return label as a courtesy. Normally customers are responsible for the return shipping cost but when you are a new customer we like to help while you are figuring out our sizing.
Please let me know if I can help in any other way.
SIP, Julie"
Julie did send you a return label and offered to make this right, be sure to check your email! Hopefully that will change your mind about our company and you can give us another chance🥰 Again, we appreciate you sharing your experience with us! Have a wonderful day! ❤️
