TGross
Ordered 1xl, received 3xl, was told I got the right size....
I ordered a pair of pajamas size 1xl and received a size 3xl. I messaged Sparkle in Pink and they told me that I received the right size because a 3xl is the same as a 1xl. I ordered using the size chart given. They would not let me return the item (I had washed it before I noticed the tag inside), nor would they refund me the money for the item. The pants were hugely too large and ruined the family Christmas pajama photos. Even worse when I tried to leave a review on their website, they removed it! Twice!!
Reply from Sparkle In PinkJan 11, 2022
Hi there, we are so sorry for any inconvenience this may have caused! It sounds like there may have been some sort of misunderstanding or miscommunication, and we're so sorry about that! As per our return policy, we can't accept clothes that have been washed or used in any way. We are always trying to improve, so we appreciate the honest review. We don't, however, hide any reviews! Our reviews all go into a review process before they are published, which is why you may have not seen your review immediately on our website, but all reviews, good or bad, are published for all to see 🥰 Hope you are doing well, and staying safe!



