SPELABReviews of spelabautoparts.com

Reply from SPELABAug 19, 2025

Dear Customer, We are deeply sorry for your experience and apologize for any confusion or inconvenience this may have caused. We understand that you have selected the return and refund option, but we would also be happy to provide further technical support to resolve your current fault light and tuning issues, provided you are willing to continue working with us. Please feel free to contact us, and we will do our best to resolve the issue. To proceed, please contact us directly via email at [email protected] and provide your order number and return tracking number. Once we receive your email, we will prioritize your case and ensure everything is handled appropriately. Thank you again for the inconvenience and for giving us the opportunity to correct this issue. Sincerely,

Reply from SPELABAug 11, 2025

Dear Customer: Thank you for your feedback. We sincerely apologize for any confusion or inconvenience you may have experienced. We understand the importance of receiving your order promptly and apologize for any misunderstanding this may have caused. After checking the tracking information, we have confirmed that your order was delivered to the address you provided and signed for. We have also emailed you the shipping details. We value your feedback and want to ensure you are completely satisfied with your experience. If you require any further assistance, please feel free to contact us. We apologize that we fell short of your expectations and will take your feedback seriously to improve our shipping and customer service. We look forward to the opportunity to serve you better in the future. Sincerely,

Reply from SPELABAug 8, 2025

Dear Customer: Thank you for contacting us. We sincerely apologize for the inconvenience your recent order has caused. Let me clarify that this is not the level of service we strive for, and your feedback is very important to us. Sometimes, due to high demand or logistical issues, our order processing may experience delays, and we sincerely apologize for this. However, I can assure you that we are committed to resolving this issue as quickly as possible. Please contact our customer service team directly at [email protected]. We will prioritize your issue and ensure you receive your ordered tuner, or, if you prefer, a full refund. We will investigate the shipping issue and work with you to resolve it to your satisfaction. Thank you again for your patience as we are working to resolve this matter. Rest assured that we value your business and will do our utmost to resolve this matter. Sincerely, The SPELAB Team

Reply from SPELABAug 1, 2025

Dear Customer, We are deeply sorry for your experience and apologize for any confusion or inconvenience this may have caused. We have carefully searched our system but, unfortunately, cannot find any return or refund requests related to your order. This may be due to you using a different name, order number, or email address. It's also possible that your email went into a spam folder. We apologize for the inconvenience. We take customer satisfaction very seriously and would never intentionally deny a refund. If you believe a return exists, we will investigate further and resolve the issue as quickly as possible. To proceed, please contact us directly via email at [email protected] and provide your order number and return tracking number. Once we receive your email, we will prioritize your case and ensure everything is handled appropriately. Thank you again for the inconvenience and for giving us the opportunity to correct this. Sincerely,

Reply from SPELABJul 28, 2025

Dear Customer, Thank you for your sincere feedback and we are deeply sorry for the problems you encountered while using our products and support services. We are deeply sorry for the delay in our response and any inconvenience caused. We are actively working to improve response time and convenience, including expanding service coverage and adding more regional support. Regarding the air intake horn issue, we take your concerns very seriously. The squeaking sound and fitting issues you mentioned indicate a possible leak, and we are currently investigating this batch of products to prevent future problems. We will process your return as required, and thank you for letting us know. We are sorry that we did not meet your expectations, and we will take your feedback seriously to improve product quality and customer service. We also respect your recommendation of Banks and hope to have the opportunity to serve you better in the future. Sincerely, The SPELAB Team

Reply from SPELABJul 28, 2025

Dear Customer , We are deeply sorry for your experience and thank you for letting us know. Regarding the missing hardware, it may be that the packaging was damaged during transportation, resulting in some components being lost during transportation. We have reported this issue to the logistics supplier and warehouse team, and are actively improving the packaging to prevent this incident from happening again. We apologize for the delay and inconvenience caused by the customer service response time. We understand the frustration caused by delayed or incomplete communication. We are currently optimizing the customer service process to improve clarity and speed up follow-up processing. Your feedback is very valuable and we are committed to using it to improve product quality and customer service. Thank you again for your patience and hope that you will consider giving us another chance in the future. Sincerely SPELAB Team

Reply from SPELABJul 28, 2025

Dear Customer, We sincerely apologize for the frustration and inconvenience you've experienced — your feedback is completely valid, and we take it seriously. To clarify, all of our combo kit orders (such as those including the Mini Maxx V1 tuner) are shipped in separate packages due to inventory being distributed across different warehouses. In your case, the tuner was shipped from our Canadian warehouse, while the other components were dispatched from different locations. Unfortunately, there was an issue with a specific batch of shipments from the Canada warehouse — the tracking status became abnormal, and we suspect that the package may have been lost in transit. We have already escalated this matter with the logistics provider and are actively investigating the situation. At the time, our support team should have communicated more clearly and offered you a timely resolution. We regret the delay and repeated requests for updates, and we’ve since improved our internal processes to ensure better communication and faster resolution. We're glad your refund was processed successfully, but we understand the effort you had to make, and we're truly sorry for that. In future cases like this, we can arrange a faster reshipment or refund based on customer preference — and we will do our best to make sure no customer feels unheard. Thank you again for your honest feedback, and we hope to earn your trust back in the future. Sincerely, SPELAB Team