Great
Based on 806 reviews
SPELAB4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SPELAB Auto Parts - High Performance Car Replacement Parts, Aftermarket Auto Parts & Accessories
SPELAB (spelabautoparts.com) has 806 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
806 approved reviews, newest moderated first
Toby T.
This company has good products for an affordable price between myself and 3 other friends that have bought em stuff from you guys and the great customer service I have had a few questions on certain parts and they were Johnny on the spot to give me an answer back. Keep up the good work!
Dalton C.
BUYER BEWARE. I was sold a faulty product and was advised I had been issued a refund on July 8th. It has been almost a month and I have still not received a refund. Customer service keeps making excuses- telling me they have to issue the refund on PayPal, but now that they my PayPal, they say that they can’t issue the refund on PayPal either. Customer service only replies between the hours of 1am and 4am. I would not recommend anyone buy from SPELAB and will continue to post on every social media page they have until they get me the refund they promised a month ago. Worst customer service I have ever dealt with.
Reply from SPELABAug 27, 2024
Hi, your refund was returned to your card on August 6th. We have already emailed you the details of your refund long ago. You can check it out, thanks! You can always contact us if you have any questions and we will try our best to help you! Thank you very much for your purchase in our store, spelab will continue to strive for only higher quality and faster service, we are very sorry for the trouble we caused you this time!
MR M.
This is my first order here. The parts I ordered were correct and fit perfectly, with one exception the bolts for the up pipes were two threads too long on the ford 6.4 turbo housing. So OEM bolts were purchased and installed. I’m not complaining just letting you know for future reference. I also received a 2xl t-shirt that was apparently mislabeled from a medium/ large. They are fixing that now. Thank you for your great service experience. MR Mech
Eric H.
I had a problem with my order. They gave me a refund and offered to send me new parts free of charge. I’m satisfied with that resolution.
John D.
Customer service I purchased the delete kit for my 2006 Chevy Duramax diesel. Spelab took care of me after I ordered the wrong part. They made sure I got sent the correct one sent out right away so I could complete my project. This kit bolted right up and my truck and is running like it did when it was new. Thank you Guys
francisco R.
Great experience entirely. Best products and excellent customer service. I will purchase all of my parts from here.
tyler K.
Do not buy from this company by any means. Their customer support is very bad. You can only get ahold of them through email. And it takes them 3 days to email you back. When you order their products, they do not send the entire order to you and when you request a refund or send the missing parts it takes them months to get it back to you and they only give you about half of your refund in my case it took them 2 months to get me my money back and like I said, I only got half of it and then they said sorry about my luck, I will never ever buy anything from this company ever again very bad experience
Reply from SPELABJul 23, 2024
Hi, the kit you purchased from us contains four products, and according to what we talked about, you only emphasized that the tuner you bought needs to be refunded, because this tuner does not come with its own credits in it, and you need to buy it separately on your own. Since this tuner you have already used, we didn't ask you to return it and in the end we have refunded you the original price of the tuner. If you want a full refund of your order, please return the remaining three products you received to us. Since you have already received these products and have not returned them to us, how can we give you a refund? Please follow our return process to return the remaining products and we will give you a refund once we receive them, thank you!
Honest Auto/Rod P.
These clowns are a sick ripoff joke. DO NOT USE THEM!!! Completely horrible experience on every level. These people are not Americans, and they have absolutely no regard for their USA customers at all. I ordered an exhaust kit, I paid them in full, and the kit came incomplete without the tuner. They told me the tuner would come a MONTH AND A HALF LATER!!! So I cancelled my order and the real fun started. They wouldn't send me a prompt return code and played stupid. Then they sent me only one code when there were 3 packages, with one box being 6 ft. long. Then they finally sent another code a week later for the rest, so I sent it, That was 8 weeks ago, and these douchebags still haven't refunded my money. I had to contest this with my bank! NEVER EVER EVER USE THESE CHINESE RIPOFFS FOR ANYTHING!!!
