Spot Pet InsuranceReviews of spotpet.com

I was concerned that there may be a lengthy process in submitting the claim or a long wait for review of medical records if and when the med records received from my vet. Submitting the claim was quick and easy. Within 3 days after the claim was submitted, Spot Pet Insurance sent notification claim processed and reimbursement within 2-3 business days.

Was sent check within hours of submitting the claim

I just got Spot insurance and did our first well visit to the vet. Spot insurance was fast in refunding our money.I got prevention, illness, and accidental, coverage. I only used the prevention so far and love it. Customer service has been amazing so far.

My 3lb chihuahua broke his leg and i was charged $412 for an xray, consultation and cast. (No surgery) thanks to Spot insurance i didn’t have to worry! Because 2 days later i got 80% of my money back. Best decision I ever made.

It was easy to make a claim and it was processed within a few days. Thank you!

Our little Ellie ate an ibuprofen by mistake and had to be hospitalized. Filing insurance was easy and payment was quick.

I'm extremely dissatisfied with the handling of my claims. My pet was diagnosed with cancer 1 day after his policy went into effect. Despite my repeated attempts to provide all necessary records, it took over a month for any progress to be made. Neither myself nor my clinic spared any effort in supplying the required documentation, only to be met with further delays. When I finally requested to speak to a supervisor, I was blindsided by the revelation that my claim wouldn't proceed due to a previously undisclosed requirement for “two years worth of records.” This information should have been made clear from the start, sparing me the wasted time and money on a policy. Frustrated, I promptly requested to cancel my policy as it was proven futile. Yet, to add insult to injury, I received notification today, over a month later, that my claim was miraculously processed. This entire ordeal has left me feeling utterly disrespected and undervalued as a customer. I am deeply convinced that my claims were only processed because I cancelled my policy. Now, faced with the devastating news of my pet's cancer diagnosis, I find myself in an even more precarious situation. Any other insurance provider would likely classify this as a pre-existing condition, leaving me without the financial support I need during this emotionally and financially taxing time. This leaves me with no choice but to either reinstate my policy with SPOT or face the prospect of having no insurance coverage at all, compounding the stress and burden I'm already under. This situation has been an entirely terrible experience, and I’m extremely upset with how deceiving everything has been.

First claim for preventive care went well. Claim was as expected and paid quickly.