Spring Hill NurseriesReviews of springhillnursery.com

Patience was a virtue. I ordered bare-root roses and they shipped them to us based on normal seasonal charts. Due to an unseasonably cold spring ... they did not last. They were freshly budded and ready to grow but temps stayed below freezing for about 35 days and I tried to keep them in the dark with the roots well-watered but long story short .. they shriveled up. After sending them pictures of each plant, they offered free replacement which I took them up on. Now since I had been waiting for 5 weeks already, I immediately re-ordered a different rose. Problem was now they were in the Rush Orders for summer. They could not give me a ship date. I am impatient , so after a couple of weeks I started calling again and they could not give me a date but were always polite and put in a 'rush'. It still took a couple more weeks but what arrived far exceeded my expectations. Very honest people and I am extremely grateful that I was patient !

First, I’d like to share that Spring Hill is run by Gardens Alive, and Jaspreet is who provided this customer service to me.  On April 2, 2026, I ordered two sets of Annabelle hydrangeas. When I received the order, there was only one set, so I notified the company immediately. My first email was ignored. I sent a second email a couple of days later along with a copy of the bill of lading and let them know I expected immediate shipment or refund. They finally responded that the information would be forwarded to the shipping department to determine what action is needed. I contacted my credit card company and filed a dispute. The company then decided they would ship the plants but kept moving the delivery date. On April 30, Jaspreet apologized and said I would receive a FULL refund within 7-10 days. Here it is, June 11, and my credit card company just notified me that they finally refunded me not even the full amount for the half order, let alone a FULL refund.

I ordered 6 ornamental grass plants from them and they're all dead. I did call and talk to customer service who advised me to wait for them to grow for 3 to 4 weeks. That's ridiculous! So I sent them an email with photos of the dead plants and asked for a refund. Nothing. It's a shame because they used to be a good nursery but I'll never do business with them again!

I ordered 4 virgina bluebells plants ordered April 27 2026. They were shipped eventually in a soft plastic bag. The shoots were all broken off and laying in the bag. Tried to grow them but with no luck. Reached out to nursery but they won't refund my $39. Don't respond to emails or to their outsourced customer service. Would not buy from them or recommend them. Not reputable.

Ordered two “premium” plants, they arrived as nothing but roots in plastic bags that were completely and totally dead. I’ve spent over a week trying to get a response from the company and so far they have not replied at all. Terrible company with nonexistent customer service. DO NOT BUY

If I could give 0 stars, this would be the one I can't tell you how Upset and frustrating it is to deal with spring. Hill nursery ! we ordered 3 shrubs 3 months ago and the deadline for them to be shipped was today. Guess what? They're on back order till September now. Had to cancel order major hassle. They didn't want to give us our money back. They wanted us to wait.This place is a sham and a scam.Don't give these people any of your money ! this is strike 3 for them.We had two other past orders over the years that they thoroughly screwed up.We will never, ever go back And I will drag their name through all the mud puddles from here to eternity !

Ordered two plants shipped separately. First plant was delayed in shipping--six days in a warehouse and truck with inadequate moisture. Received dried out and browned at the tips. Emailed customer service requesting cancelation of second plant and refund of order price. Supplied photos. They never responded. Not a single email from them. Today I got an email telling me the second plant was shipped. Their site promises customers can have complete confidence in them. Obviously untrue. Edit: after I posted my reviews they did contact me and refunded.

Used to be a great online source with quality plants. Now, not. Orders placed early spring are all back ordered until July. Who wants to plant in July in northern Ohio. Now having trouble getting my credit card refunded. Think twice. UPDATE: can’t get them to cancel my order and refund my payment source. Sent me an email it was forwarded . So, I guess I’ll have to file a complaint with my credit card company. Terrible business Also, all communications go through India??? Thought this was a US company. Will no longer get my business.