Excellent
Based on 74 reviews
StairParts Connect, LLC4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Today, there are many stair parts suppliers across the United States; many of which sell very similar, if not the same lines of balusters, newel posts, handrail, iron stair parts, etc.The majority of these suppliers do not sell directly to the public; they will only sell to stairway manufacturing companies or other large home improvement stores and lumber yards such as Home Depot or Lowe's.StairParts Connect is your stair parts connection...The need for stair parts is tremendous; the majority of existing homes and buildings, as well as homes and buildings to come, are and will be multi-level; the options available to find quality stair parts are extremely limited.StairParts Connect is here to make shopping for stair parts as it should be... logical and affordable with an amazing selection of stair parts and tons of helpful resources!
StairParts Connect, LLC (stairpartsconnect.com) has 74 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
74 approved reviews, newest moderated first
C P.
Excellent customer experience throughout the buying process. Highly recommend.
Reply from StairParts Connect, LLCJun 19, 2017
Hey Chandresh, I'm glad you had a good experience, it was a pleasure. Thanks for the review!
A. J.
Ordered my product and within 24 item was delivered. Excellent customer service.
Reply from StairParts Connect, LLCMay 7, 2017
That's great, I'm glad we were able to provide a good experience. Thank you for the review!
Mark F.
Good products, fast delivery!
LYNDSEY
Easy to order, customer service was very helpful and order came fast!!
Reply from StairParts Connect, LLCApr 4, 2017
That's great Lyndsey, I'm glad you had a good experience. Thank you for the review!
Pete K.
Fast prompt service with exactly what we wanted. We were very happy with the total buying experience.
Reply from StairParts Connect, LLCMar 29, 2017
That's great Pete, I'm glad everything went well. Thank you for the review!
sherry S.
Excellent service with fast delivery.
Reply from StairParts Connect, LLCFeb 28, 2017
Hi Sherry, I'm glad you had a positive experience and appreciate your kind review. Thanks!
NextGen Building and M.
Great store...
Reply from StairParts Connect, LLCFeb 28, 2017
I'm glad you found everything ok and had an enjoyable experience. Thank you for your review!
Carmen V.
I got everything I ordered in timely matter. Price was great compare to retailers. Just wished shipping was free if order is $1000.00 instead of $1500.00.
Reply from StairParts Connect, LLCFeb 28, 2017
Hi Carmen, I'm glad your shopping experience has been good and that you have found our prices to be fair. As far as the free shipping limit goes... In order to keep our prices low, we can't mark-up our prices enough to cover the losses incurred by giving away free shipping at the lower price range. Generally when an order is in the $1000 or above range it will have to ship via "LTL Freight" (Big Truck), which will cost $300 plus or whatever our suppliers charge us (Generally what they are charged by the shipping company). $1500 offers enough protection; and through trial and error, has become our safe number. I hope my explanation makes some sense and thank you for your review!
