Excellent
Based on 74 reviews
StairParts Connect, LLC4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Today, there are many stair parts suppliers across the United States; many of which sell very similar, if not the same lines of balusters, newel posts, handrail, iron stair parts, etc.The majority of these suppliers do not sell directly to the public; they will only sell to stairway manufacturing companies or other large home improvement stores and lumber yards such as Home Depot or Lowe's.StairParts Connect is your stair parts connection...The need for stair parts is tremendous; the majority of existing homes and buildings, as well as homes and buildings to come, are and will be multi-level; the options available to find quality stair parts are extremely limited.StairParts Connect is here to make shopping for stair parts as it should be... logical and affordable with an amazing selection of stair parts and tons of helpful resources!
StairParts Connect, LLC (stairpartsconnect.com) has 74 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
74 approved reviews, newest moderated first
Walter M.
Stair rail and fittings arrived as scheduled. Everything was well prepared for shipment with the result being everything was in perfect condition.
Reply from StairParts Connect, LLCFeb 20, 2017
That's great, I am glad everything got to you safely and was as it should be. Thanks for the kind review!
R.Boquist
Easy, prompt communication. Michael cares about his customers and wants to make sure the order is correct.
Reply from StairParts Connect, LLCFeb 11, 2017
Thank you for the review, I'm glad I was able to help.
Andrea C.
Super fast shipping and the product is great! They also have great deals.
Reply from StairParts Connect, LLCFeb 1, 2017
Excellent! I'm glad everything went well. Thanks for the great review!
Brett B.
Mike @ Stairpartsconnect.com was great to work with. He was across the country but provided better service than my local building supply store. He spent over an hour on the phone and traded multiple emails with me to make sure I got the right parts. I would highly recommend them.
Reply from StairParts Connect, LLCJan 31, 2017
Hi Brett, thanks for the kind review, it was a pleasure! I hope all is going well with your project. Thanks again!
evan T.
The product was as advertised, rapid shipment and over all good experience. Glad its a US based company. Tired of crappy inferior products, from other venders.
Reply from StairParts Connect, LLCApr 14, 2016
Hi Evan, thank you very much for your kind review. I'm glad everything went well.
Lizabeth Z.
The parts were reasonable as was the shipping. They sent them promptly as well.
Reply from StairParts Connect, LLCMar 22, 2016
Thank you very much for your comments. I'm glad your shopping experience with StairParts Connect was satisfactory.
Jaycee
March 2016: My purchase experience of L.J. Smith balusters from Stairpartsconnect.com was excellent! I first spoke with the owner via phone before ordering - as this is a relatively new site - and afterwards I was confident with making my purchase. Shipping was very fast and I will use this site again. John C. in New Hampshire
Reply from StairParts Connect, LLCMar 14, 2016
Thanks for your comments John, much appreciated. I'm glad everything worked out.
Richard M.
The prices were much cheaper than any of the big box home center stores, shipping was inexpensive, order time to receipt of the product was 3 days or less and the customer service people were very helpful and responsive. Doesn't get much better than that.
Reply from StairParts Connect, LLCMar 7, 2016
Doesn't get much better than you, LOL! Thank you very much for the positive comments. I'm glad you had a good experience.
