Stair Warehouse Reviews | Read Customer Reviews of stairwarehouse.com

Stair Warehouse Reviews | Read Customer Reviews of stairwarehouse.com

Stair Warehouse reviews

Showing 245 reviews with 5 stars · Clear filters

David H.
Jun 8, 2026
Expectations …
All ordered components were received timely. Quality of received components matched or exceeded expectations. Would use again and will recommend to others.
Reply from Stair WarehouseJun 9, 2026
Thank you so much for the kind review, David! I’m glad to hear that your order arrived on time and that the quality of the components exceeded your expectations. We truly appreciate your business and your willingness to recommend us to others. Please don’t hesitate to reach out if you ever need anything in the future. I’d be happy to help. Thanks again, Shawn 832-797-8219
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Brian H.
Jun 6, 2026
A wide selection and I found a match to…
A wide selection and I found a match to a rail I was replacing. Good customer support. Prompt shipping. The rail arrived in perfect condition.
Reply from Stair WarehouseJun 9, 2026
Thank you so much for the great review, Brian! We’re happy to hear you were able to find the perfect match for your replacement rail and that everything arrived quickly and in excellent condition. Your feedback means a lot. We truly appreciate your business and recommendation. Please let me know if we can help with anything in the future. Thanks again, Shawn 832-797-8219
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Fred B.
Jun 4, 2026
GOOD WORK
Would give 6 stars if available. Product is well made and easy to work with. The staff is professional from the ordering and delivery process to the returns I had. GOOD WORK
Reply from Stair WarehouseJun 5, 2026
Thank you so much for the amazing review, Fred! We truly appreciate the kind words and the “6-star” compliment! We’re glad to hear you were happy with the quality of the product and that our team was able to make the entire process—from ordering and delivery to handling your returns—an easy experience. We appreciate your business and look forward to helping you again in the future. Thanks again! ~ Shawn direct: 832-797-8219
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Stacy O.
Jun 2, 2026
Beautifully made with gorgeous…
Beautifully made with gorgeous materials. Very high quality craftsmanship. Our order arrived very quickly and we had clear communication of what to expect the entire way. Can't wait to see everything fully installed.
Reply from Stair WarehouseJun 2, 2026
Thank you so much for the wonderful review, Stacy! We truly appreciate your kind words. We’re glad to hear you’re happy with the quality, craftsmanship, and communication throughout the process. We can’t wait to see your project fully installed — please feel free to share photos when it’s complete! Thanks again! ~ Shawn 832-797-8219
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DAVID H.
Jun 1, 2026
After complaining about shipping…
After complaining about shipping charges for a small sample, and leaving the site with the sample order still in our cart, we were contacted and the sample was shipped free! We later ordered spindles for our staircase because of their great customer service. Will recommend them to all our friends!
Reply from Stair WarehouseJun 1, 2026
Thank you so much for sharing your experience, David! We truly appreciate you giving us the opportunity to earn your business. We’re glad we could help with the sample and even happier that our customer service led you back to us for your staircase project. Thank you for choosing Stair Warehouse and for recommending us to your friends — that means a lot! Please don’t hesitate to reach out if you ever need anything. Thanks again, ~ Shawn 832-797-8219
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Kevin C.
Jun 1, 2026
Great people to work with
Great people to work with. Responsive and helpful
Reply from Stair WarehouseJun 1, 2026
Thank you so much for the kind words and 5-star review, Kevin! We truly appreciate you taking the time to share your experience. Being responsive, helpful, and easy to work with is exactly what we strive for, and we’re grateful you chose Stair Warehouse for your project. Please don’t hesitate to reach out if we can ever help with anything in the future. Thanks again, ~ Shawn 832-797-8219
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Paul Hoffman I.
Jun 1, 2026
No Issues
No Issues, with WEB site or Product.
Reply from Stair WarehouseJun 1, 2026
Thank you for your review, Paul! We’re glad to hear that your experience with our website and products was smooth and hassle-free. We appreciate your business and look forward to helping you with any future stair projects. Thanks again, Shawn 832-797-8219
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Jamie H.
May 31, 2026
I ordered iron balusters and baluster…
I ordered iron balusters and baluster shoes from your company. the pictures were very helpful for me to help me decide what balusters and shoes to order. The shoes I bought were a better price than ones at a local store. Had no problem placing the order and the products arrived on time too.
Reply from Stair WarehouseJun 1, 2026
Thank you so much for your review, Jamie! We’re happy to hear that the pictures helped you choose the right iron balusters and shoes for your project. We appreciate your business and are glad we could provide a great price, easy ordering experience, and timely delivery. Please call direct anytime ~ Shawn 832-797-8219
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