Excellent
Based on 286 reviews
Stair Warehouse4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 245 reviews with 5 stars · Clear filters
Steve H.
The quitay of the material and ease of ordering
Reply from Stair WarehouseApr 28, 2026
Hey Steve, Thank you for the kind words and great review—we really appreciate your support and your business. Please feel free to reach out anytime if you need anything. Shawn 832-797-8219
Mark H.
They delivered 100% on time, what i wanted, in excellent condition.
Reply from Stair WarehouseApr 28, 2026
Thank you for your wonderful review, Mark. We truly appreciate your kind words and feedback. Feel free to reach out anytime—we’re always happy to help. Blessings, Shawn 832-797-8219
customer
Quality product with fast delivery
Reply from Stair WarehouseApr 22, 2026
Thank you for the great review, Travis. We really appreciate your business and are glad to hear everything went smoothly with your order. ~ Shawn 832-797-8219
Scott P.
Great product
Reply from Stair WarehouseApr 20, 2026
Hi Scott, Thank you for the 5-star review and your kind feedback. We sincerely appreciate your business and your support. Please don’t hesitate to call if you ever need anything. ~ Shawn 832-797-8219
Jon S.
Super accommodating customer service.
Reply from Stair WarehouseApr 20, 2026
Thank you for the wonderful review, Jon. We sincerely appreciate your business and are happy to hear you had a great experience with our customer service. We’re always here to help.
Andreas
They checked my order to make sure the pieces match & fit
Reply from Stair WarehouseApr 20, 2026
Thank you very much for the wonderful 5-star review. We sincerely appreciate your support and your business. Please don’t hesitate to call if you ever need anything. ~ Shawn 832-797-8219
Rachel A.
I absolutely love their products and the customer service experience. I remodel homes for a living, and I always order the products I need from Stair Warehouse. Thanks, Rachel Abielmona
Reply from Stair WarehouseApr 17, 2026
Thank you so much, Rachel. We truly appreciate your kind words and your business. Please feel free to call or text me anytime if you need anything. ~ Shawn 832-797-8219
Chris C.
12 foot section of handrail was not well packed and was slightly damaged by freight shipping. Perhaps a shipper issue, but annoying when paying a premium for freight shipping. More concerning: The newel posts that I purchased primed did not appear to have been fully sanded. There were saw marks and sharp edges. There were also cuts that needed to be filled before painting. The balusters that I paid to have painted had drips and do not appear to have been fully painted before sanding. Update 4/20/206 - Shawn reached out and was genuinely concerned about the challenges I experience and dove in to make it right. Can't ask for much more.
Reply from Stair WarehouseApr 20, 2026
Thank you for your feedback, Chris. I left you a voicemail to discuss your concerns and help resolve the issue. Please feel free to call me at 832-797-8219 so I can take care of your refund. ~ Shawn
