Excellent
Based on 286 reviews
Stair Warehouse4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 245 reviews with 5 stars · Clear filters
Daniel R.
Easy to order and I was ket
Reply from Stair WarehouseOct 10, 2025
Thank you for the wonderful review, Daniel. We truly appreciate your business and look forward to working with you again in the future. Blessings, ~ Shawn
Richard R G.
Much better selection of stair rails than I was able to find elsewhere. Price was reasonable and rails arrived on schedule in perfect condition.
Reply from Stair WarehouseOct 8, 2025
Hey Richard, Thank you so much for your kind words and the wonderful review. We really appreciate your business and support. If you get a chance to take some photos of your project, we’d love to see them! ~ Shawn
J M.
Order shipped quickly and communication was great.
Reply from Stair WarehouseOct 8, 2025
Thank you for your great review. We appreciate your business very much and look forward to seeing pictures. Please call anytime - Shawn 832-797-8219
Mark H.
Good timeline with great options of material.
Reply from Stair WarehouseOct 7, 2025
Thank you so much for the great review, Mark. We truly appreciate your business. Please don’t hesitate to call or text me anytime. Best regards, Shawn 832-797-8219
Mark J.
The stair treads delivered are high quality, reasonably priced, and delivered on time.
Reply from Stair WarehouseOct 7, 2025
Thank you for your review and kind words. We truly appreciate your business and support. Please don’t hesitate to reach out anytime — I'm always happy to help. Best regards, Shawn 832-797-8219
Molly F.
Product arrived in good condition within a week of order placement. Communication on shipment status was clear and accurate despite the order being split into two shipments. One arrived via FedEx and the other part of the order arrived an hour later via UPS.
Reply from Stair WarehouseOct 5, 2025
Thank you for your kind words and great review. We appreciate you very much, Molly. ~ Shawn.
Christopher R.
Stair warehouse found mistakes in my order ,that I made. Called me and advised me on a fix that actually saved me a lot of money. Excellent customer service!
Reply from Stair WarehouseOct 4, 2025
Thank you so much for your kind review and feedback. We truly appreciate your business and support. We’d love to see any pictures if you get the chance to take some! ~ Shawn Capell
Miriam A.
Love the customer service! I called to purchase parts for my stairs and estrella was very helpful! Very patient with me im very grateful for the wonderful experience .
Reply from Stair WarehouseSep 25, 2025
Thank you so much for your kind review. I’m grateful that Estrella was able to help — she’s such a valuable part of our team. Blessings, ~ Shawn
