Stair Warehouse Reviews | Read Customer Reviews of stairwarehouse.com

Stair Warehouse Reviews | Read Customer Reviews of stairwarehouse.com

Stair Warehouse reviews

Showing 24 reviews with 4 stars · Clear filters

Roger
Nov 16, 2025
Product well packaged only one item had…
Product well packaged only one item had very slight damage with that said sometimes damage is from shippers, when you work with 44" newall posts solid sometimes things just happen still would recommend this product line.
Reply from Stair WarehouseNov 17, 2025
Thank you for your feedback and the kind review, Roger. We truly appreciate your business. Please feel free to call anytime if you’d like to discuss any details of your order. Shawn – 832-797-8219
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Momentas, I.
Oct 21, 2025
Overall a great product
Overall a great product. Slight twist and warp in the railing which caused some more attention on our end while executing some complicated joinery. Saw kerf still present on the flat side of the round.
Reply from Stair WarehouseOct 21, 2025
Thank you for your feedback! Please call me anytime if you need any help. We appreciate your business. Shawn 832-797-8219.
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DJM
Oct 20, 2025
Premature request
There were multiple styles of balusters to choose from. I'm trying to recreate a craftsman style fireplace surround and the ones I chose should highlight the piece. Their customer service was very helpful with my order.
Reply from Stair WarehouseOct 21, 2025
Thank you for your feedback and kind words, David. We truly appreciate your business!!
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David J.
Oct 19, 2025
The balusters were perfect
The balusters I ordered couldn’t be found locally, thus the reason I ordered them online. I ordered them on the 7th, they shipped on the 10th, I recieved them 6 days later. That was all good and they were exactly what I wanted. The reason for only four stars rather than five was I never received an email that they shipped on the 10th. I wrote them an email on the 15th asking when they were going to ship. The good thing was they responded immediately that they would be here the next day and there was multiple emails making sure they arrived, plus, they had further follow. I would order from them again
Reply from Stair WarehouseOct 20, 2025
“Thank you for taking the time to share your feedback, David. We truly appreciate your business and the opportunity to serve you. Your input helps us continue improving, and we look forward to assisting you again in the future. Please don’t hesitate to reach out if there’s ever anything we can do for you.”
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Wicenworks carpentry L.
Oct 10, 2025
Very good except shipping
The items were well packaged and high quality. Shipping took over a week.
Reply from Stair WarehouseOct 10, 2025
Thank you for your review and positive feedback. We truly appreciate your business and look forward to working with you again in the future. Blessings, ~ Shawn Capell
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Mark
Aug 22, 2025
Good products
Good products, but a little slow on shipping.
Reply from Stair WarehouseAug 22, 2025
Thanks for the review, Mark! We really appreciate your feedback and your business. Just let me know what we can do to earn a 5-star review next time—we want to ensure you’re completely satisfied with everything. Feel free to text or call anytime at 832-797-8219.
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Daniel S.
Aug 13, 2025
got what i needed
got what i needed, only needs faster an more option for shipping
Reply from Stair WarehouseAug 13, 2025
Thank you for your review, Daniel. We appreciate your feedback. Have a great day and please text me if you need your order quicker next time and I will work on making that happen. Shawn, direct: 832-797-8219
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Nelson S.
Aug 11, 2025
Stair parts are purchased were if very…
Stair parts purchased were of very good quality and fit as expected. There was some confusion on the part order however, it was resolved.
Reply from Stair WarehouseAug 11, 2025
Thank you for your review, Nelson. We appreciate your business very much and look forward to working with you in the future. Please call me anytime if you need anything - Shawn 832-797-8219
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