Excellent
Based on 286 reviews
Stair Warehouse4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Exceptional Quality!Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters.Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability.Wide Variety:We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more.We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Stair Warehouse (stairwarehouse.com) has 286 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 245 reviews with 5 stars · Clear filters
Dorothy
The hand rail was delivered in a timely manner. I am looking forward to installation.
Reply from Stair WarehouseAug 7, 2026
Thank you for your review, Dorthy! We're glad to hear your handrail was delivered promptly. We appreciate your business and look forward to seeing the completed project. If you need anything in the meantime, please don't hesitate to call or text 832-797-8219 ~ Shawn Capell
Gerald N.
I got what I ordered.
Reply from Stair WarehouseAug 7, 2026
Thank you for your review, Gerald! We're glad you received exactly what you ordered. We appreciate your business and appreciate your feedback! Please feel free to call or text me at 832-797-8219 ~ Shawn
Deborah D.
All iron balusters came damaged on first few orders. Chips all over each baluster because they were not wrapped properly in the shipping box. Shawn Capell reached out to me to make this right. They reshipped the original order with more Packaging to secure each baluster from moving around during shipment. We placed our final order with zero damage and a credit from the company for our first order. Pleasure doing business with a company that puts their customers first. You’ve earned these 5 Stars. Thank you for following through to make sure we received everything we needed.
Reply from Stair WarehouseAug 21, 2026
Thank you for your review, Deb! We truly appreciate your business and look forward to seeing pictures of your project. Please feel free to call me anytime at 832-797-8219. Thanks again! ~ Shawn
customer
Their delivery is a little delayed but the process of ordering and thw website is very easy to use and helpful
Reply from Stair WarehouseAug 4, 2026
Thank you for your review! We're glad to hear you found our ordering process and website easy to use. Your feedback means a lot to us, and we truly appreciate your business. Please call me anytime if you need anything 832-797-8219 ~ Shawn
Scott D.
Came as advertised! Delivery driver very professional and put it right in the middle of my garage
Reply from Stair WarehouseAug 3, 2026
Hey Scott: Thank you for your great review! We're so glad everything arrived exactly as expected and that your delivery experience was a positive one. We'll be sure to pass your kind words along to the delivery team. We truly appreciate your business and hope to serve you again in the future! Please feel free to call anytime: 832-797-8219 ~ Shawn
Robert M.
They were kind enough to make change to my order. And everything arrived in perfect condition. Very happy with there product and customer service Thank you
Reply from Stair WarehouseAug 3, 2026
Thank you so much for your wonderful review! We're happy we could accommodate the change to your order and that everything arrived in perfect condition. It's great to hear you're pleased with both our products and our customer service. We truly appreciate your business and look forward to serving you again! Please call anytime! ~ Shawn 832-797-8219
albert C.
We received what we expected to receive. Order was correct. Delivery was fast. But the quality was the stand-out feature. Just excellent. Thank you for not making this order a hassle. I just needed this project to go perfectly, and it did.
Reply from Stair WarehouseAug 3, 2026
Hey Albert: Thank you so much for your thoughtful review! Your comments that your order was accurate, delivered quickly, and exceeded your expectations in quality means a great deal to us. We truly appreciate your business and look forward to helping you again in the future! Please call me anytime: Shawn 832-797-8219
john C.
Good products and good prices ships very quickly
Reply from Stair WarehouseJul 24, 2026
Hey John: Thank you so much for your kind review! We're glad you were happy with our products, pricing, and fast shipping. We truly appreciate your business and look forward to serving you again! Call anytime ~ Shawn 832-797-8219
