Great
Based on 176 reviews
Story In Steel4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In Story In Steel, we give your home decor that special, personal touch. We believe in making every item a reflection of your unique personality. Our lovingly crafted designs, from innovative steel portraits to striking decor pieces, are all about making your space uniquely yours.Our exciting product range has something for every taste and style. From metal signs with your family name to classy monograms, custom metal portraits that tell your story, and car silhouettes for the auto enthusiasts, each piece is a conversation starter, adding that wow factor to your home. Happiness is at the heart of what we do at Story In Steel. We are committed to innovation, quality, and artistic excellence, ensuring every creation brings you 100% satisfaction. We’re here to revolutionize your space with creativity and heart.
Story In Steel (storyinsteel.com) has 176 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
176 approved reviews, newest moderated first
Pam
First picture was great, loved it. Had a question on my second picture and got a response with in 24 hours, can't wait to see the second picture.
Reply from Story In SteelNov 30, 2025
Thank you for the review. We appreciate the kind words and the trust you’ve placed in us. – The Story in Steel Team
Jerry J.
I own multiple restaurants & appreciate feedback directly to give us an opportunity to fix something. After multiple revision requests, Story in Steel tried, but never got close to the actual photo. I wanted to like the proofs they kept sending but I had to finally just give up. Also, I thought it was just me, but I got multiple opinions who agreed. Very disappointing.
Reply from Story In SteelNov 27, 2025
Thank you for sharing this, and I’m truly sorry the experience fell short for you. We never want a customer to feel they have to give up on a design, especially when the artwork is meant to be personal and meaningful. We offer unlimited revisions and even allow a full image change because our goal is always to get the design exactly right. We also provide a 100% money back guarantee in the rare cases where someone is still unhappy after revisions. I’m sorry that option wasn’t used, because it’s there to protect you and ensure complete satisfaction. We’ll reach out to you directly to make things right. Your trust means a lot to us, and we appreciate the chance to fix this. – The Story in Steel Team
David S.
Everything went very smooth. The picture is amazing! I had to make a change part way through and they walked me through it.
Reply from Story In SteelNov 26, 2025
Thank you for the review. We’re really glad the process felt easy for you. We offer unlimited revisions for exactly that reason, and it means a lot to hear the final piece hit the mark. Enjoy your new art! – The Story in Steel Team
Mike H.
Very happy with item, not happy with paying for expedited process and shipping and it still taking 20 days to get. Just know it take a while but it is a nice item.
Reply from Story In SteelNov 26, 2025
Thank you for sharing your honest feedback. We’re really glad you liked the final piece, but we’re truly sorry the timing didn’t match the experience you expected when choosing expedited shipping. You’re right to be disappointed, and we take that seriously. We’ll review what happened with your order so we can improve and prevent delays like this. Thank you again for giving us the chance to make your art, and for helping us do better moving forward. – The Story in Steel Team
Theresa W.
Lost my 10 year old black shepherd on October 24, 2025. It was devastating to lose him. I sent a Pic of my boy Kaiser to Story in Steel and when I received it I was blown away!! It looks exactly like my beloved boy Kaiser. Thank you!!
Reply from Story In SteelNov 26, 2025
Thank you so much for sharing this, and we’re truly sorry for your loss. Losing a companion after so many years is heartbreaking, and we’re honored that you trusted us with Kaiser’s memory. It means a lot to hear that the piece captured him in a way that resonated with you. Knowing it brought even a little comfort during such a difficult time is something our whole team takes to heart. – The Story in Steel Team
Jennifer S.
Was everything I expect and more. My husband loved it. And i love it came out amazingly.
Reply from Story In SteelNov 24, 2025
Thank you so much for sharing this. We’re really glad it turned out even better than you expected and that your husband loved it. Moments like this are exactly why we do what we do. – The Story in Steel Team
R C.
Amazing design and product!
Reply from Story In SteelNov 24, 2025
Thank you so much for your review. We’re really glad you loved the design and final piece. Each artwork is hand drawn by our artists and checked carefully before shipping, so it means a lot to hear it impressed you. – The Story in Steel Team
tracy E.
The site is super easy to use. Just upload your special photo and select the size you want. Thats all you have to do. They will email you what your photo will look like on steal BEFORE it goes into production to make sure you approve. Be ready to be amazed!!
Reply from Story In SteelNov 24, 2025
Thank you so much for sharing this. We’re really glad the whole process felt easy and clear for you. That is exactly why we send a proof for approval first with unlimited revisions, so you always know what you’ll receive. Hearing that you were amazed by the final result truly makes our day. – The Story in Steel Team
