Great
Based on 176 reviews
Story In Steel4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In Story In Steel, we give your home decor that special, personal touch. We believe in making every item a reflection of your unique personality. Our lovingly crafted designs, from innovative steel portraits to striking decor pieces, are all about making your space uniquely yours.Our exciting product range has something for every taste and style. From metal signs with your family name to classy monograms, custom metal portraits that tell your story, and car silhouettes for the auto enthusiasts, each piece is a conversation starter, adding that wow factor to your home. Happiness is at the heart of what we do at Story In Steel. We are committed to innovation, quality, and artistic excellence, ensuring every creation brings you 100% satisfaction. We’re here to revolutionize your space with creativity and heart.
Story In Steel (storyinsteel.com) has 176 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
176 approved reviews, newest moderated first
Cheryl K.
Great experience! Beautiful art!!
Reply from Story In SteelNov 21, 2025
Thank you so much! We’re really glad you had a great experience and loved the art. Every piece is carefully hand-drawn by our artists, so your feedback truly means a lot. We’ll make sure the artist hears how much you loved the final result. – The Story in Steel Team
Leo V.
Top notch in every way!
Reply from Story In SteelNov 20, 2025
Thank you so much! We’re really happy to hear that. Your support means a lot to our team. – The Story in Steel Team
Alex M.
The process itself was relatively simple. The artist rendering came quickly and well done and they responded quickly to the requested changes. I was unhappy with the turn around time once they sent the project to production. The design was approved on 11/1 and it was in production until 11/13. Which is less than the guaranteed 14 days but still disappointing. I also paid for express shipping but Story in Steel created the label on the 13th and UPS did not receive the package until the 15th. It was delivered by the 18th so UPS did an OK job once they received it. My main complaint however is that it had to be assembled upon delivery. This was a present that I sent directly to someone out of state and I felt embarrassed that I sent them a project that had to be put together. And for the a $250 price tag I would definitely expect the packaging to be better. The project came out okay but did not meet expectations.
Reply from Story In SteelNov 20, 2025
Thank you for taking the time to share such detailed feedback. We take it very seriously, and I’m truly sorry your experience did not meet the standard we work so hard to deliver. I’m glad the design process went smoothly, but I understand your disappointment with the timing and the assembly required upon delivery, especially since it was a gift sent directly to someone. That should have been a seamless experience, and I’m sorry it wasn’t. Your message came at an important time for us. This week we introduced a new magnetic frame system that completely removes the need for any assembly. It was created specifically to address feedback like yours and ensure future gifts arrive ready to display right out of the box. We’ll reach out to you directly so we can make this right. Your support and honesty help us improve, and we truly appreciate it. – The Story in Steel Team
rocio L.
It was easy to put in the image I wanted in steel, time frame for delivery was reasonable. The final work was absolutely beautiful!
Reply from Story In SteelNov 20, 2025
Thank you so much for your review! We’re really glad the process felt easy and that you loved the final piece. Every artwork is drawn by our artists, sent for your approval with unlimited revisions, and made to look exactly the way you want it. It means a lot to know the result was beautiful for you. – The Story in Steel Team
lorri S.
Very nice piece. Just what i wanted
Reply from Story In SteelNov 20, 2025
Thank you so much for the great feedback. We’re really glad the piece came out just the way you wanted, and that our artist was able to create a design that matched your vision. – The Story in Steel Team
Diana P.
Looks exactly like the proof I approved. Couldn’t be happier with the results! My husband loved his anniversary gift!
Reply from Story In SteelNov 20, 2025
Thank you so much for your kind words. We’re really happy to hear your husband loved his anniversary gift. Moments like that are exactly why we do what we do. – The Story in Steel Team
Miguel C.
This gift was thought of for someone who lost their sight many years ago. And have not been able to see a photo of their parents in 15 years. Thanks to Story in Steel they can now touch and feel the silhouettes of their parents anytime they want too.
Reply from Story In SteelNov 19, 2025
Thank you for sharing something so meaningful. It is incredible to hear that this gift allowed someone who lost their sight to actually feel their parents again after so many years. We never take moments like this for granted. Knowing that our metal art can connect people to memories in a completely different way is truly humbling. We are honored to have played even a small part in creating something so special. – The Story in Steel Team.
Jean M.
The. Artwork was high quality and the communication from the team was perfect so we knew every step till delivery...
Reply from Story In SteelNov 19, 2025
Thank you so much for your kind review. We’re honored that you chose us to create a piece in memory of your family pet. So glad to hear you loved the quality and felt supported throughout the process. – The Story in Steel Team
