Great
Based on 176 reviews
Story In Steel4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In Story In Steel, we give your home decor that special, personal touch. We believe in making every item a reflection of your unique personality. Our lovingly crafted designs, from innovative steel portraits to striking decor pieces, are all about making your space uniquely yours.Our exciting product range has something for every taste and style. From metal signs with your family name to classy monograms, custom metal portraits that tell your story, and car silhouettes for the auto enthusiasts, each piece is a conversation starter, adding that wow factor to your home. Happiness is at the heart of what we do at Story In Steel. We are committed to innovation, quality, and artistic excellence, ensuring every creation brings you 100% satisfaction. We’re here to revolutionize your space with creativity and heart.
Story In Steel (storyinsteel.com) has 176 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
176 approved reviews, newest moderated first
Sean M.
What a fantastic gift idea! My wife loved it!
Reply from Story In SteelNov 17, 2025
Thank you so much! We’re thrilled your wife loved it, that’s exactly why we built this company in the first place. Creating meaningful, memorable gifts is what drives us every day. – The Story in Steel Team
Greg G.
It took a few times before we got the artwork right but the artist was patient and nailed it, we love the finished product.
Reply from Story In SteelNov 16, 2025
Thank you so much for your kind words! We’re so glad to hear the artist was able to bring your vision to life. We always want every detail to be perfect, no matter how many revisions it takes. Delighted you love the final piece! – The Story in Steel Team
Craig B.
I had a portrait done for our 20th. A little stress (not too bad) but I somehow gave the wrong delivery address 😱😱😱. You know the feeling you get. Any way they told me it was ready to ship and showed me the address for delivery. I went into panic mode. For nothing, really and contacting them was easy. I responded a little irrationally but no harm done. They were great. I give 5 but they really deserve 10. They immediately rerouted my package to the correct address and saved the day. Thank you STORY IN STEEL. 10⭐️s
Reply from Story In SteelNov 13, 2025
Thank you so much for sharing your experience! We’re so glad everything worked out and that your anniversary portrait made it safely to you. It was truly our pleasure to help, things like that can happen to anyone! We’re thrilled you love your piece and really appreciate your kind words. – The Story in Steel Team
Jonathan S.
The company has been responsive to emails sent but the product is taking longer than advertised despite paying for expeditious services. When contacted they brushed it off stating they are within their time window of 5-18 days for production, their website shows 5-15 days. The lack of concern for a customer who has paid extra for a service they advertised but hasn’t received is troubling. Be prepared to wait…..
Reply from Story In SteelNov 14, 2025
Thank you for your honest feedback, and we’re truly sorry your experience hasn’t matched the level of service we aim to deliver. While our production times can vary depending on design complexity and seasonal volume, we understand that paying for expedited service comes with clear expectations, and we take that very seriously. Your trust means everything to us, and we’ll be reaching out directly to review your order and make things right. We’re glad you received your piece and hope you’re happy with how it turned out. Thank you again for sharing your experience, it helps us do better. – The Story in Steel Team.
Curt
Process took longer than expected, but the results are excellent! Taking a picture and turning it into art, that not only emphasizes the moment, but has hold together when cut and then transfer that into a program for a plasma table, cutting, cleaning, polishing and powder coating is a lengthy process! My story in steel is a 20th anniversary present to my wife and will remind us of that day for eternity! Truly an amazing piece!
Reply from Story In SteelNov 3, 2025
Thank you so much for your review! We’re thrilled to hear how meaningful this piece is to you and your wife. You’re absolutely right - every Story in Steel goes through a detailed artistic and production process to make sure it’s perfect and lasting. We’re honored to have helped capture such a special milestone in your life. – The Story in Steel Team
Randie G.
You forgot to drill a hole in the frame, which was a gift. Now they have to reach out to have this problem rectified. I am very unhappy to spend $200 and it's not functioning!
Reply from Story In SteelOct 15, 2025
Hi Randie, We’re so sorry for the inconvenience, that should never have happened. Thank you for bringing it to our attention. We’ll reach out to you right away to make this right and ensure your piece is fully functional and ready to gift. – The Story in Steel Team.
Jonathan L.
The backing of the project was not to my liking.they claim there is a film on the backing jars. But there is not. It is sticky and dust sticks to it like glue. They had the mounting brackets installed on the wrong side. Then, they sent me the wrong sized replacement board. So, my project is still not complete. No response from customer service. The steel section was beautifully cut. However, they didn’t leave a support section and it just flops inside the rest of the metal cut out. It’s really disappointing for a $250 price of art. I should have saved my money and given the cash to my wife for her to buy what she wanted. I really wish I could get my money back.
Michelle M.
SUCH AN AMAZING GIFT!! The craftsmanship was flawless!
Reply from Story In SteelOct 15, 2025
Thank you so much for your wonderful words! We’re thrilled to hear you loved the craftsmanship and that it made such an amazing gift. It means so much to us to know our work helped create a special moment. – The Story in Steel Team
