Studio TimelessReviews of studio-timeless.com

Great and beautiful product, quality is very high, I installed a few of these switches and plugs and it looks awesome, I had a question and customer service was great to deal with, I’ll recommend them in a definitely continue to be a customer in the future.

The product is beautiful and looks great installed in my home. I had questions about my shipping status and they replied to me with an update pretty quickly. They were also helpful when I realized I had ordered the wrong device!

FIRST AND FOREMOST: The 3-gang dimmer switch plate we got is absolutely beautiful. F'REAL: The antique brass patina, the meticulous craftsmanship of the knurled dimmers, the feel of it are all excellent. THAT SAID: They have some work to do around communication and customer service. IT WAS A LITTLE UNFORTUNATE: Up front, I got lots of attention from their very human chat rep. They answered questions, clarified some details, and even offered up a little buy-now discount. BUT THEN: Past the time when we should have received it they went quiet. No response to emails. No reps online. It made me anxious and very concerned. It's a premium product at a premium price, and I expected premium service. SO: I started expressing myself in clearly dissatisfied terms (understatement) and someone appeared, reassured me that the product was ready to ship, and sent an image of a package with my name on it. It arrived soon thereafter. ULTIMATELY: We're delighted with the thing, and the unfortunate bumps are forgotten in the hazy delight of using it.