Suitcase.comReviews of suitcase.com

I was ordering a travel safe (a metal mesh-lined bag with a cable to secure it to an immovable object) and called to ask about its capacity, asking if it would hold an iPad. The representative did not have any information beyond what was printed on the website and could not answer my question. Rather than get something too small I ordered an item that was way too big, and returned it. I then ordered the item I had originally asked about and when it arrived there was a tag on it saying what it would hold: an iPad , a phone and travel documents. It would have been helpful and cheaper (as I had to pay return postage) if the representative had access to the product information.

I am not satisfy with them I have not recieved my orderd yet for more than 15 days now and when I called they said they sent it and I have to contact FedEx because this is not their problem.

Ordered what appeared to be hard case Samsonite suitcases at a great deal compared to other sites. When package finally arrived it was damaged/torn partly open. After inspecting the luggage I realized there was a small area scraped up on it, spoke with someone online who was not very helpful, especially when trying to get returned postage. Was even told that it was my responsibility. Called a spoke with Dave the next morning and he rectified the situation. Although I had to call multiple times while waiting for the return FedEx slip in my email it finally arrived and I was able to return it. about a week later! So over all, unless I don't see a prompt refund to my card I'd say it all worked out! It would have been nice if I didn't have to remind them of their own business guarantee "Hassle Free Returns"!

The entire purchase and shipping experience was great. No hiccups. I'm now enjoying my new Samsonite suitcase.

The only reservation is that the color of the purple suitcase was not exactly like the picture but more a dark pink. Other than that, product was as expected and delivered exactly on time.

Found the bag we wanted and then searched got the best price and found it with free shipping too!

These folks has the best pricing that I have seen anywhere. They delivered my order quickly and I will definitely be ordering more from them and would recommend them to anyone. Honest opinion no BS. Mike

I am thoroughly happy with my transaction with this company.