Sunlighten, Inc.Reviews of sunlighten.com

Thank you Chris Reynolds for calling me and helping me troubleshoot my concerns.. which turned out to be user error on the heat intensity. The unit is heating up GREAT after a cycle through. I'll be getting the bench out to be able to get some more stretching in. I recommend the sunlighten products and supporting small family owned business.

We just purchased an mPulse sauna. We worked with Ramon and he was so helpful explaining the various different saunas, the benefits and pricing. He was available whenever we had questions and responded immediately. The entire process was so easy. This is an investment in our health, and we can't wait to get started!

I am really impressed with the customer service at Sunlighten. Especially Kate, she is in the sales department and has gone out of her way to provide technical support eventhough that is not her role.

Could not be happier with our sauna!

I've had nothing but terrific experiences working with the Sunlighten team! From initial sales/customer service calls, to their product support and supplies folks after the fact, they've been a really easy company to work with and of course we're big fans of their saunas, of which we now have TWO for our business! Assembly process of our new sauna (Amplify III) was straightforward and well documented, with some handy video resources available online as well. Everything was packed and packaged fastidiously, and delivery went smoothly. Word of warning, at least in our case there was definitely a strong 'lumber' smell in the new sauna at first, which has taken about a week to tone down. I'm especially grateful to Kellie Lee for all her knowledge and for her patience with all my questions and emails throughout the process of purchasing a second sauna. I definitely noticed and appreciate that the quality of the support they provide matches the excellent quality of the products they deliver!

We just made an investment in our health and Nick was an excellent guide through the process. We feel like we made a good decision, even though we chose top of the line sunlighten, after Nick guided us. Very transparent and no gimmicky sales- he really listened and answered our questions honestly. It is really critical to understand the differences between saunas as some you buy from major retailers are just not quality. We almost made that terrible mistake. So glad we found sunlighten. We cannot wait for our mpulse to arrive!

Go with another vendor. These guys don’t stand by their units. After only a few weeks of using the sauna, we had a failure code. I had a service rep tell me my units serial number was part of a batch of units that had an issue with power box failures. He then proceeded to tell me they wouldn’t cover the part because my new in box sauna came from another vendor and not from them. So they admitted my sauna was likely affected by these bad power boxes (their fault) then fell back on semantics to slip covering a faulty product. There’s policy, and then there is the right thing to do. The service reps chose to avoid doing the right thing. Says a lot about the character of a company. Update: notice in their response they use the standard “let me empathize and demonstrate I hear your complaint and seem like I want to remedy the situation”, but then go on to repeat exactly what they told me that I bought the sauna “secondhand”. It was unopened and in box when I got it. It was new when it was purchased, never opened, never used, then shipped to me. The only difference is I didn’t buy from them direct. All else is equal. Notice they also didn’t address the fact that their service rep clearly acknowledged that they had a run of saunas that had bad power boxes that needed to be replaced. So to recap: they knew these power boxes were a problem, they had replaced them for others who had new saunas, but rather than say “we hear you and it stinks that you’re going through this because of our faulty equipment so let’s make it right”, they are falling back on “oh well, we built a faulty product but TECHNICALLY we don’t owe you anything because you got your new sauna from a different vendor”. As I said, they don’t stand by their product. Buyer beware. Second update: pulled the power box out and the VGA port and cable were completely corroded. So bad in fact that the pins from the VGA cable had sheered off inside the port. This from a new unit that was only used maybe 15 times. Sunlighten quality is sub par where it counts and they simply don’t stand by their products. If I can post pictures I will.

I am so impressed with the quality of service and attention I received from Rene of Sunlighten. She spent so much time educating me on their products, asking and answering all my questions and finding just the right products that would work for me. Rene provided me with a wealth of health information to make my journey easier for me. I am thrilled to be a member of the Sunlighten Community.