SUPCASEReviews of supcase.com

Reply from SUPCASEMar 23, 2026

Hi there, Really sorry to read this — especially if the case didn’t give you the level of protection you were expecting. The lens protection point you mentioned is a fair one, and we know that’s something people care a lot about. We’ll make sure this gets passed along to the team. Also, it definitely shouldn’t feel like a struggle just to get your money back. That’s not how we want things to go, and we’d like to take another look at your case and see what we can do here. If you’re open to it, please reach out to us at [email protected] with your order details, or call us (Mon–Fri: 9am–4pm ET) at +1 888-981-8159. We’ll do our best to sort this out with you. Appreciate you taking the time to share your experience. Best regards, Supcase Support Team

Reply from SUPCASEMar 23, 2026

Hi Kelly, I can understand why this would be frustrating — especially after reaching out multiple times and still not getting what you need to complete a return. Not having a clear return address or label is on us, and it shouldn’t have taken four emails without a proper resolution. That’s definitely not the kind of experience we want you to have. If you’re willing to give us another chance to sort this out, please reach out to us at [email protected] with your order details and mention this review. You can also call us (Mon–Fri: 9am–4pm ET) at +1 888-981-8159 — we’ll make sure your case is properly followed through this time. Appreciate you taking the time to explain what happened, it really helps us see where we need to do better. Best regards, Supcase Support Team

Reply from SUPCASEMar 23, 2026

Hi Quixy, Sorry to hear about this — especially the part about your charging case getting scuffed, that’s definitely not something you should have to deal with. The fit should be snug, but not to the point where it’s difficult to remove or risks damaging your device, so we really appreciate you pointing this out. Regarding your comment about reviews, we want to be clear that we don’t hide feedback — both positive and negative reviews help us improve, and we take them seriously. We’d really like to look into your case and see what we can do to make this right. If you’re open to it, please reach out to us at [email protected] with your order details, or give us a call (Mon–Fri: 9am–4pm ET) at +1 888-981-8159. We’ll do our best to sort this out for you. Thanks again for taking the time to share this — it helps more than you might think. Best regards, Supcase Support Team

Reply from SUPCASEMar 23, 2026

Hi Mike, Sorry to hear this — especially if the case is affecting how you use your phone day to day. The screen visibility and the volume button issue you mentioned definitely shouldn’t be happening. That’s not the experience we want anyone to have, and it sounds really frustrating to deal with. We’d like to take a closer look at what’s going on here and see how we can help fix it for you. If you can, please reach out to us at [email protected] with a bit more detail (or even a quick photo/video). You can also call us (Mon–Fri: 9am–4pm ET) at +1 888-981-8159, and we’ll do our best to sort this out. Appreciate you calling this out. Best regards, Supcase Support Team

Reply from SUPCASEMar 23, 2026

Hi John, Really appreciate you sharing this — and glad to hear your wife is enjoying the MagSafe case 😊 It’s great to know the build quality and fit stood out, and even better that your experience with our support team left a good impression too. That combination is exactly what we aim for. Thanks as well for the recommendation — that means a lot to us. Hope the case continues to serve her well! Best regards, Supcase Support Team

Reply from SUPCASEMar 23, 2026

Hi Anita, Yeah, this doesn’t sound right at all — especially for an open box item. It shouldn’t arrive in a condition that makes it unusable from the start. Also get why the 15% offer didn’t sit well. If the product itself isn’t acceptable, a small discount isn’t really solving the issue. If you’re willing, reach out to us at [email protected] (or call +1 888-981-8159, Mon–Fri 9am–4pm ET) and we’ll take another look at this with you. Would like to see what actually happened here and get you a proper outcome. Appreciate you calling it out. Best regards, Supcase Support Team

Reply from SUPCASEMar 23, 2026

Hi Jane, Totally get why you’d be cautious here — no one wants to risk putting a new phone into something that doesn’t feel right. The interior should feel smooth and safe against the device, so if it came across as rough or cheap, that’s definitely not what we’re aiming for. If you still have the case, feel free to reach out to us at [email protected] or call +1 888-981-8159, Mon–Fri 9am–4pm ET). Happy to take a closer look with you and see what’s going on there. Thanks for sharing this — it’s helpful for us to know where things might not be hitting the mark. Best regards, Supcase Support Team

Reply from SUPCASEMar 23, 2026

Hi Maxi, That’s definitely not how this should go — if you placed an order and haven’t received anything, we need to get eyes on it right away. Sometimes orders get held up in transit or there’s a contact issue, but you shouldn’t be left without answers, especially after trying to reach out. If you can, send us a quick email at [email protected] with your order name or order number (even partial info is fine), or call us at +1 888-981-8159 (Mon–Fri 9am–4pm ET). We’ll check what’s going on and get you a clear update. Let’s get this sorted. Best regards, Supcase Support Team