TB
Excellent replacement service
Excellent replacement service. Fast shipping
Reply from SUPCASESep 10, 2026
Thank you for your feedback. We’re glad our replacement service and shipping met your expectations.

Excellent
Based on 818 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection.Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
SUPCASE (supcase.com) has 818 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
818 approved reviews, newest moderated first
TB
Excellent replacement service. Fast shipping
Reply from SUPCASESep 10, 2026
Thank you for your feedback. We’re glad our replacement service and shipping met your expectations.
Stephen Y.
Miriam in customer support Very helpful.
Reply from SUPCASESep 10, 2026
Great to hear Miriam helped you out smoothly. We’ll pass your kind words to her.
Brett H.
Great strong reliable product, 2 year warranty was great, I wanted to purchase the screen protector part of my case and customer service said I can get a replacement through my warranty. I received a full replacement within 10 days. Excellent customer service and excellent product.
Reply from SUPCASESep 10, 2026
It’s wonderful to know our durable product and 2-year warranty worked perfectly for you. We’re happy we could arrange your full replacement within 10 days and deliver a great support experience.
Carlos P.
Super fast service and response. My case broken, contact to service and send new case.
Reply from SUPCASESep 10, 2026
We love hearing about your smooth experience. It’s great that we could get a new case out to you quickly after yours broke.
Steve P.
I have used several phone cases before until I found Supcase. It is the best phone case I have ever had and used.I just updated from a S24 Ultra to the new S26 Ultra. I traded it in to VZW and had had it right at 3 years. From day one it was always in a Supcase and when they checked the phone out they sent me and email saying that the phone was in mint to new condition and wanted to know what case I had used to keep the phone in. I told them and they told me that they wished all there trade ins look that good. I received the full $1100.00 credit to my account on the S24 ultra phone that I traded in on the new S26 Ultra.
Reply from SUPCASESep 9, 2026
Thank you for sharing this fantastic story. We’re thrilled to hear your S24 Ultra stayed in mint condition after three years protected by our case, earning you the full trade‑in value. It makes us proud that our case helped preserve your phone so well. Congratulations on your new S26 Ultra, and we hope your new Supcase keeps it protected just as wonderfully.
Robert
Support was great - made replacement of an item fast and easy. Only downfall is the replacement seems to be slightly worse quality design than the original. The original had a metal prop bar, the replacement is a thin plastic. But happy to have a usable case again.
Reply from SUPCASESep 9, 2026
Thank you for your honest feedback. We are glad we could quickly arrange your replacement. We note your observation about the design difference between your original case and the new plastic kickstand, and we will pass this valuable comment to our product team. We appreciate you sharing this experience.
Robyn N.
My phone (in a Supcase UB Pro) fell from the top of my car onto the highway when I was approaching highway speeds. It was there for almost 9 hours in rain, then the hot sun, before it was picked up. The case was broken, but the phone was fine. Since the case was still under warranty, Supcase sent me a new case to replace the broken one. Customer service was patient while I failed to get the photos of my case attached to my email claim. Third time was a charm and a new case was on it's way. Highly recommend!
Reply from SUPCASESep 9, 2026
Thank you for sharing this incredible story. We’re amazed that your phone stayed safe after such a tough fall and exposure to rain and sun. We’re glad our team stayed patient while you sorted out the photos for your warranty claim, and happy we could send you a new UB Pro case. It’s awesome to know the case protected your phone when it mattered most.
Brian
Very friendly and helpful staff
Reply from SUPCASESep 9, 2026
Thank you for your kind feedback. We are happy our team could help you.