Excellent
Based on 818 reviews
SUPCASE4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection.Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
SUPCASE (supcase.com) has 818 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
818 approved reviews, newest moderated first
customer
Awesome made product and an awesome company with an awesome Support. Can’t go wrong buying this wallet.
Reply from SUPCASEApr 8, 2026
Hi there, This made us smile — thank you 😊 We’re really glad you’re enjoying the wallet and that your experience with our team matched it as well. That kind of all-around satisfaction is exactly what we strive for 💙 Thanks again for your support! Best regards, Supcase Support Team
Gustavo G.
Hello SUPCASE Team, I just wanted to say how impressed and satisfied I am with both your product and your customer service. The quality exceeded my expectations, and the overall experience was truly excellent. I would especially like to thank Vanessa from the Customer Support Team. She assisted me with great care, professionalism, and attention, and truly went above and beyond to help me. Her support made all the difference and exceeded all my expectations. Please extend my sincere thanks to her and the entire team. It’s rare to receive such outstanding service, and I truly appreciate it. Best regards, Gustavo Goncalves
Reply from SUPCASEApr 8, 2026
Hi Gustavo, Really appreciate you sharing this with us 😄 We’re glad to hear everything — from the product to the overall experience — exceeded your expectations. And a big thank you for calling out Vanessa! We’ll definitely pass this along to her — she’ll be so happy to hear it 🌟 Thanks again for your support — it means a lot to the whole team! Best regards, Supcase Support Team
DEBORAH D J.
A stress free transaction! I told the representative my problem, she told me what she needed from me. There were no outrageous demands, everything I needed was in my purchase history. I emailed it, shortly after my submission I was informed that my replacement case was on the way.
Reply from SUPCASEApr 8, 2026
Hi Deborah, Really appreciate you sharing this. We’re happy to hear everything was handled quickly and without any hassle — that’s exactly how it should be! 👍 Just the info we need, nothing extra, and getting things sorted right away ⚡ Thanks again for your support! Best regards, Supcase Support Team
JM N.
I had an excellent experience with SUPCASE. The product quality is exactly what I hoped for — solid construction, great protection, and a design that feels durable without being bulky. It does what it promises, and it does it well. What impressed me even more was the customer support. They were quick to respond, clear in their communication, and genuinely helpful. No hassle, no scripted runaround — just straightforward service that resolved my issue efficiently. Overall, SUPCASE delivered both a great product and great support. I feel confident recommending them.
Reply from SUPCASEApr 8, 2026
Hi JM, Thank you for your thoughtful feedback 🙂 We’re very happy to hear the case delivered on quality, protection, and design — that balance is something we put a lot of focus on 🧩 It’s especially rewarding to know our support team stood out to you. Providing clear communication and efficient solutions without unnecessary back-and-forth is exactly what we aim for 📩✅ We truly appreciate your recommendation and support — thank you again! Best regards, Supcase Support Team
Lindsey L.
My holster for my iPhone 13 mini had broken. As an older person, I dislike carrying the phone in my pocket. Unfortunately, the model appears to be discontinued. I called your customer service rep who searched around and located a replacement, the price was very reasonable, and it was shipped immediately. I’m back n business now - many thanks!!
Reply from SUPCASEApr 8, 2026
Hi Lindsey, Thank you so much for sharing your experience with us 😊 We completely understand how important it is to have a comfortable way to carry your phone, especially when pockets aren’t the best option. We’re really glad our team was able to track down a replacement for you — even with that model being discontinued 🔍 It’s great to hear everything arrived quickly and got you back in business again 🚚✨ Thanks again for your support — it truly means a lot to us 💙 Best regards, Supcase Support Team
customer
Very happy with the durability of my purchase. I will assuredly return for any future, similar, needs.
Reply from SUPCASEApr 7, 2026
Hi there, Thank you so much for your kind words! 😊 We’re thrilled to hear you’re happy with the durability of your purchase. Knowing that our products meet your expectations really motivates us to keep delivering quality. We look forward to welcoming you back for any future needs! Best regards, Supcase Support Team
Unhappycustomer
Wonderful customer service and a company who actually stands behind their warranty!
Reply from SUPCASEApr 7, 2026
Hi there, Love hearing this — thank you! 😄 We’re glad our team could deliver the kind of service you deserve, and that our warranty had your back when it mattered. That’s exactly what we’re here for 💪 Thanks again for your support! Best regards, Supcase Support Team
Clay G.
Ordered a case and loved it. Had a small defect and a replacement was sent immediately with 0 hassle. 10/10 customer service
Reply from SUPCASEApr 7, 2026
Hi Clay, Thanks a ton for your kind words — this really means a lot to us 🙏 We’re sorry there was a small defect, but glad our team could turn things around quickly and make it right for you. That smooth replacement experience is exactly what we strive for every time 💯 Appreciate your support and the 10/10 — we’re always here if you need anything! Best regards, Supcase Support Team
