Great
Based on 120 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our furniture are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey and Florida warehouses.Superior craftsmanship is evident in every piece we sell. Select products are backed by our wholesale price, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.
Superior Seating (superiorseating.com) has 120 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
120 approved reviews, newest moderated first
Raad
Good customer service Jean was very helpful and from her voice over the phone while I was making the order I felt the hounsty of the person I'm talking too Thank you for quality of the product and the delivery timing. Thank you
Scott
I was quoted a time frame of 2 weeks for delivery, that did not happen, it took a month and 1 week. The delivery driver was so so rude, he yelled at my employees, causing them saying to get the stuff off his truck or he'd just take them with him. I had no resolve from that, told it was a hired delivery service and there's not much that they can do. The tables were not really what I had pictured on the internet. and the chairs were not what I expected either. It made my restaurant open late because of the time quote. And after not talking with anyone in management because they only responded in e-mails the only thing that I was offered for all of my troubles was 20%off my next order. Yeah no thanks. I would not order from this company ever again. No follow up, personal touch.
Reply from Superior SeatingSep 2, 2017
Hi Scott, We are very sorry to hear what you have described above. As per our records, you placed your order on June 13th. After payment clearing and production, your shipment left our NJ factory on June 23rd and was delivered to you in Utah on July 1, well within the 7-10 business day time window we provide our long-distance customers for shipment. Please be advised that a turnaround of 2 weeks from NJ to Utah is practically unheard of in this industry. Nevertheless, with regards to the rudeness of the 3rd party freight carrier driver, we agree that this is truly unfortunate and unacceptable and we raised it with the primary freight carrier as soon as you had appraised us of the situation via email. We were in touch with you via phone and email regarding the situation on numerous occasions. The last email exchange between both parties is listed below for your records: ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Sun 7/2, 10:58 PM [email protected]; Superior Seating Sales Hi Amber, Ed Bradley from Superior Seating support here. Thank you for the note and I am deeply sorry that you had such an unpleasant experience with one of our freight carriers. We work with a large network of freight companies and appreciate this type of feedback. I agree that this is completely unprofessional and unacceptable and will look into this matter with utmost urgency. Did you happen to get the driver's name or any other information you could share with us? In the meantime, for your troubles, we would like to extend you a 10% discount on your next purchase. Finally, we sincerely hope that at least the delivered products have met your quality expectations. Regards, Ed Bradley SuperiorSeating.com Tel: (866) 213-2401 Fax: (866) 227-1203 From: Superior Seating Support Sent: Sunday, July 2, 2017 12:54 AM To: Superior Seating Support Subject: Contact Form Name: Scott Lewis/Amber Acord Email: [email protected] Telephone: 8017180039 Comment: Hello, We recived our shipment just this evening at 6:10 PM. The driver. called me twice yesterday to try and schedule times, changed times and days on me both times. Then this morning he called and said he couldn't make it till Sunday morning, I scheduled some help to meet him Sunday at 7 AM. He called me once again and said he could make it at 7 PM Saturday (today). So again I scheduled help for 7 PM this evening. He arrived early and was very belligerent to another worker whom wasn't the ones I had scheduled. He swore at him and said he was going to take the items with him because he had another delivery. He did not call and tell me he was going to be early. He called me and left me a message that no one was there to unload the items and sounded furious, he did not know he didn't hang up his phone and I could hear him swearing and yelling things at my co-worker and acting very, very unprofessional. This IS NOT acceptable!!!! I would appreciate a manager or someone to get ahold of me ASAP on this matter. who are you hiring for transport? For he was very, very unprofessional, rude and very unkind. On top of it all I was quoted a 7 day delivery on my first quote. I truly didn't have a choice for they were paid for in full at the time of the order. Sincerely a very unhappy customer, Amber Acord Ed Bradley SuperiorSeating.com Tel: (866) 213-2401 Fax: (866) 227-1203 -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Scott, as you can see, we did inquire whether or not at least our products met your expectations at the time of the incident. We did not hear anything contrary until your review here 2 months later. Superior customer service is at the core of Superior Seating - for this reason we have our phone lines open for our PST customers at all times to ensure we provide the best experience possible. At the end of the day we tried out best to make the situation whole and are sorry it did not meet your expectations. Regards, Ed Bradley
KECIA
The salesperson went out of her way to assist us in finding the right bar chair. She even told us a restaurant we could go to sit on the chairs!
Sondra
I was very impressed with this company from the start. Their website is very helpful and easy to navigate. When I was ready to order, I had a couple of questions, so I called in and worked with Jane. She was informative, patient, thorough and prompt with responses. We had a tight timeline and they were able to work with us to make that happen. Once we received the product, it was packaged very securely and the quality is very impressive. I HIGHLY recommend this company, ask for Jane if you have any questions.
Jodi
I shopped around and found that the prices were the lowest. After placing my order, I realized a shopping cart glitch had caused me to order a couple things I didn't need. The customer support to resolve the issue was fantastic. I will definitely shop here again.
Jozef
Outstanding service followed by excellent product....
Scott
Great quality chairs. Shipment 8hrs late but they were responsive when I called.
Vivian
Very good quality , order the chairs for restaurant use , very satisfy nice quality , absolute love it
