Great
Based on 120 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our furniture are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey and Florida warehouses.Superior craftsmanship is evident in every piece we sell. Select products are backed by our wholesale price, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.
Superior Seating (superiorseating.com) has 120 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
120 approved reviews, newest moderated first
Katherine Y.
We received metal chairs with a wooden veneer back & seat from Superior Seating and they arrived without damage, are very comfortable, and look great within the Mellow Mushroom restaurant. Highly recommend and will order from Jane again for stores in the future!
Waylon T.
We have purchased different styles of chairs and tables. Chair was fine. Delivery was abhorrent. The driver could not have been any ruder. Very unpleasant and demeaning.
George S.
Quality furniture, great guidance from experienced sales person. Made buying over the phone easy. Delivery right on time!
Rosenberg R.
I wish I could attach a picture to my review. I got an absolutely perfect mix of stools and chairs. The quality is far more superior to what I had expected for the price we paid.
Theodore V.
A very argumentative company. They advertise quick ship yet LIE to get your money then just LIE some more to make customers mad. If they just would have been truthful and stated no companies will ship for them or they would charge a little more to get a good company moving their products they might actually be a successful company. After this I wont recommend them. Was notified today 14 days since they received payment in full that they will be canceling my order and returning my money in full. They also did not like that I placed a review after no answers from customer service. Then Mr. Bradley Emailed me to voice his concerns as to my review and stated I should receive refund tomorrow. Will keep you updated. Well, I received a receipt saying I was refunded 4 days ago yet it's still not back in account. I cant understand how a company can suck the money out yet not return it as fast. Either they dont have the funds or the receipt is fake. Stay away from these dishonest company and pawns for employee's.
Reply from Superior SeatingJul 31, 2020
Hi Theodore, Thank you for sharing your feelings. However, we would like to use this opportunity to clarify a few important points. You placed your order online the night of 7/20, with your payment clearing the next business day, 7/21. Since you had not specified any specific rush target date, you order was set to process within 10 business days, in priority order, first in, first out. This is completely customary and allows our logistics team to provide our potential customers the lowest freight possible by combining multiple orders on the same delivery truck. On 7/27, you had requested an update and we notified you via email that your order is slated to ship out the week of 8/3, that is 2 weeks after, as promised. On 7/29 we received the following email: Subject: Quick ship promise Please explain this promise. I ordered my tables on the 20 july and was told no more than 10 business days but most likely faster since tables were quick ship and already in stock. So now my status is in production? what is that? sounds to me as a stall tactic and I expect the table tops to my location by Friday August 1 2020!!! In turn, we had reiterated the above lead time via email and phone while explaining that the order status will stay “In Production” until the order leaves our warehouse. Ted, we have been in business for 35 years and rarely if ever have any issues in fulfilling our orders in the described manner as evidenced by more than a few reviews commending us for our quick turnarounds. Again, had you provided a specific target date we would have instructed our shipping and logistics teams to process the order accordingly. It is a real shame that this was not satisfactory and led to this unfortunate review. We have left you a few voicemails to discuss this further so please give us a call back at your earliest convenience. Regards, Jane Petrillo Sales Manager SuperiorSeating.com 866.213.2401
SKW
I ordered 60 dining room chairs. They are excellent quality and they delivered in a very timely manner. I would definitely order from them again.
Mirza P.
Great customer service and quick delivery time. Selma at Superior seating was a great help!
Antonela M.
Great product and great prices, honestly one of the best around and I did a lot of research before choosing them.
