Average
Based on 628 reviews
Sur La Table3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY.Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating.OUR PRODUCTSDiscover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere.OUR COOKING CLASSESWhat started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program.OUR STORESStop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website!OUR ROOTSFrom the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Sur La Table (surlatable.com) has 628 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
628 approved reviews, newest moderated first
Armine K.
I had a great experience with Sur La Table’s customer service. Chris patiently answered my questions and resolved concerns. Very friendly and professional. Thanks Chris!
Reply from Sur La TableSep 13, 2022
Armine, thank you for the kind words and for trusting us!
Donna M.
Rafael responded to my inquiry within hours as well as a prompt follow-up question. I was inquiring about on-site cooking classes as well as gift cards. And this was over a weekend! My husband & I love Sur La Table!
Reply from Sur La TableSep 14, 2022
Donna, Thank you taking the time to share your experience with us ! We appreciate you being a Sur La Table customer !
Marco
Christopher was really helpful and patient in helping us clear some confusions with our order!
Reply from Sur La TableSep 14, 2022
Marco,We are so happy we could clear up any confusion with your order ! Thank you for the feedback.
JG
A pot arrived without a lid. Jose from customer service,was great. I hope to be cooking soon!
Reply from Sur La TableSep 11, 2022
JG, I do apologize the lid didn't arrive with your pot ! So happy Jose was able to assist you with this !
Demetria S.
Jose saved the day for me. I thought my order was messed up, but he reassured me that everything was okay.He was very informative and patient. I'm looking forward to my upcoming cooking class in Arizona.
Reply from Sur La TableSep 10, 2022
Hi Demetria, Thank you for sharing feedback about your customer service experience. Hope you have a great time in class!
Jerry C.
A crock that was with a Labor Day order arrived broken. I spoke to Chris (Christopher) in customer service. Christopher was very apologetic and quickly and professional reassured me that the matter would be dealt with quickly. He reorder me a replacement crock and reassured me that I should receive it in 5-7 business days. Very courteous, polite and professional. Thank you very much Chris.
Reply from Sur La TableSep 10, 2022
Hi Jerry, We are happy to hear about your five star experience with Customer Service despite the fact that your order sustained some damage during shipment. Thank you for choosing Sur La Table!
Christine Y.
I had placed an order during a Labor Day sale and there was an issue with the transaction (needed to update a payment method). I called and spoke with Christopher who provided excellent customer service to resolve it. Thank you!
Reply from Sur La TableSep 9, 2022
Hi Christine, we appreciate that you took the time to share your customer service experience feedback. Thank you for choosing Sur La Table!
Christina R.
Chris’s customer service agent was very helpful thank you so much
Reply from Sur La TableSep 9, 2022
Hi Christina, We are extremely happy to hear about your five star experience. Thank you for sharing!
