SylvaneReviews of sylvane.com

Ridiculous paid in full product in limbo for shipping? If you’re unable to deliver ASAP please advise. Ill seek another vendor.

This company is not to be trusted. They sell products and then you are on your own. I purchased a Mitsubishi Mini-Split from them 12000 BTU unit. It has never worked right. I have called them twice for help and they have given me 2 bogus phone numbers - one was number for a marketing scam - the second was some kind of number for an IT tech support service. They can't answer the simplest of customer service questions about this product. They claim to have no technical support person to talk to and you can't buy parts from them. Warranty has to go through someone else other than Sylvane which is another nightmare. This is not the company to buy from. Buyer beware.

I purchased 2 air purifiers that the employee told me would be significant for my home. I had previously only purchased one, as I was advised! I was further advised if I bought another one the same size, it was more than enough to cover a single story 2400 SF home. I was on the phone for almost an hour discussing this. He said if I wasn’t happy, I could return it free of charge. I also purchased extra filters. I am under a 30 day time limit and have only a few days left. I was told they have to email a shipping label. I’ve received 3 labels that have been rejected by FedEx. I’ve emailed this company over 7 emails, and left as many messages advising them of the situation, to no avail. I had planned on purchasing 2 much larger units that would work as the two the employees advised me to get were not proper for my SF. They do not return phone calls, and rarely reply to emails. The help are not properly trained, and I will now have to dispute these charges on my credit card since I am up against a time limit, and still do not have a properly prepared return label. Needless to say I will never purchase from this company again. I’ve wasted hours on hold, trying to get someone on the phone to help, emailing, making 3 trips to Fed Ex, only to be told the label is not being accepted as it was done incorrectly. I have a copy of the rejection from Fed Ex. They have been rude, discourteous and not helpful!

The air conditioner was unbelievably noisy. But the return process - you have to pay for your own return shipping (over $100). I hate to say it, but it makes one have to rely on Amazon. I'd avoid Sylvane.

In August, 2026, I shopped for a dehumidifier and Sylvane came to my attention. They appeared to be a very knowledgeable and service-oriented business, but I found a better price with a competitor. At that time, they boasted a price match guarantee that said they would not only match but beat any eligible retailer's total price. I called Sylvane to notify them of the lower price and to inquire about their guarantee. They requested a link to the competitor website and a picture of my cart which included the dehumidifier, which I sent. Following their review of my documentation, they offered me a price for the same unit which was $80.15 more than that of the competitor. There was no response to my follow up email. I truly wanted to buy the unit from Sylvane, but could not bring myself to do business with a company that does not stand by its own guarantees. I bought from the competitor.

Pathetic excuse for a business. I ordered a dehumidifier which noted that it would be delivered in just two days. After placing the order, the email I received said that it was a pre-order and was actually estimated to ship in two weeks. After missing the shipping deadline, I reached out and was told that the item is actually out of stock. This company doesn’t know how to be accountable, or they’re a classic bate and switch scam.

I purchased an Open-Box Vornado EV100 humidifier in "Good Condition." I understand what an open-box or previously used item is, and I did not expect a brand-new product. However, I did expect it to be sanitary and properly inspected, as Sylvane states on its website: "This Open-Box: Vornado Whole Room Humidifier - EV100 has been fully inspected and tested to ensure proper functionality." What arrived was a humidifier containing a rotting, mildew-covered wick filter that smelled absolutely disgusting. The odor was so strong that it was immediately noticeable upon opening the box. No reasonable inspection should have allowed a filter in this condition to remain inside the unit. I contacted customer service and simply asked whether they would send a replacement wick filter. Their response was: "According to our records, you purchased a used item in Good Condition. This product has been opened and used by the previous customer. At this time, we do not have any replacement filters for this unit. If you would like to process a return, please let me know." While I appreciate the offer to return the unit, I find it unacceptable that a company would ship a humidifier with a filter that appears moldy and unsanitary, then be unwilling to replace such an inexpensive consumable item. Open-box should never mean "ship it with the previous customer's rotten filter." A simple replacement wick would have resolved the issue and demonstrated good customer service. Instead, I'm left returning the unit because it was sent in a condition that should never have passed inspection. I cannot recommend purchasing open-box humidifiers from Sylvane based on this experience.

Refurbished item was shipped without packing material and was damaged in transit. Customer service took zero responsibility and tried to blame shipper for mis handling. Please take caution when ordering refurbished items from this seller.