TalkspaceReviews of talkspace.com

The provider did not sign on until 15 minutes into a 30 minute visit and then said I was muted and we would have to reschedule. I took screen shots so I have proof. Her name was Leslie Dorticos. If you’re late, apologize but don’t lie about it. Tried to get my money back but Talkspace gave her credit for the visit. I was aggravated to say the least.

Please Beware: I have to warn people about this company & want to start a class action lawsuit. I signed up with an insurance plan, excited to get into therapy online & I will never look at this the same again. No one should go through this while working on health and mental health issues. This company needs to be sued. 1- I submitted my insurance and they confirmed my insurance price at $0 per session, so fully covered. I started going weekly. 6 weeks in, I get slammed with an unexpected $120 bill automatically coming out of my bank account. The following week I get hit with another $265. They over drafted my account with no notice and it got frozen. Creating so many other financial issues for me. I cancelled any further therapy sessions immediately and tried to figure out what was going on. 2- Customer service is non-existent. Don’t expect help. I couldn’t contact anyone who was of any real help. You can’t call in, you can’t email, you can’t direct chat- my insurance company even tried to call in or have them call them back and nothing worked. Your ONLY option is the in-app email, in which takes days if not weeks for them to answer. During this time, they repeatedly kept trying to pull money from my bank account and over drafting it every time. By the time I got to anyone, they tried to sell me more services, ignoring my problem entirely. 3- No payment plans. By the time I got any kind of meaningful response, they tell me even though there was some sort of misunderstanding between them and my insurance company - they have no payment plan options. They just expected me to fork out $700 like it was a $20 subscription and kept trying to pull money out of my account multiple times a week, no matter how many times I told them I couldn’t afford that! I was supposed to be fully covered and had an unexpected $700 bill with no time to pay. 4- They don’t stop over drafting your account. No matter what you are going through with them, they will keep hitting your account. This should absolutely be illegal. They will create more financial problems for you. 5- They closed my account when I told them I was going to an attorney, so I couldn’t log in, see my bills or make any payments. 2 months later, they unexpectedly reopened my account and once again, are trying to pull from my bank account, over-drafting it AGAIN. If anything like this has happened to you, please reach out. I want to start a class action lawsuit against this company. This should be illegal.

If I could give zero stars I would for their customer service. It is the worst I have ever encountered. I have been trying to get clarity on a billing issue for over 10 days now with ZERO help. I only receive canned responses that do not answer my question. I have asked to be transferred to a supervisor several times since July 19th and still have not gotten a message from anyone but the original support agent. Just canned response after canned response. I loved my therapist but this platform is absolutely criminal with their customer support. I reached out to them with questions regarding charges on July 15th and still have not gotten any answers. Terrible. Do not recommend.

After a few months of 30 min. weekly sessions with my therapist, I decided to cancel my subscription. It is NOT easy. I had to email the company to cancel, but was sent a packaged response with email links. It should not be this difficult to cancel my account. I am disappointed in the entire process and do not recommend this site to anyone.

UPDATE: after reading your review, they tell you to email them at the feedback@" email address. Then they never respond to the email. So on here, it looks like they care, but they don't. Terrible. They make it sound like you have a choice in "matching" with a therapist and that you won't be charged until you are matched. I started going through the intake procedure and realized they were just going to assign me someone. They did and charged me! I had no choice of this woman with very low qualifications. How do you know that she has expertise in my problem area when i never disclosed it. How do i know i will age with get treatment modalities like i would if i choose a therapist with an office?. I didn't complete the process but instead wrote to customer service 3 times. No one got back to me. When you are already dealing with mental health and a company scams you it feels even worse. I want my money back. I have never engaged with the therapist. Immediately after signing up I asked for a refund but they assigned me a therapist anyway, with no imput from me or what my issue is, or what kind of therapist i was looking for. I really want a refund but NO ONE will get back to me.

They prescribed a drug that was contraindicated for a multitude of reasons. The therapist interrupted when I was answering questions HE asked me. I’m finding it extremely difficult to cancel, have yet to be successful with that. Basically they suck!

I’m currently going back and fourth with insurance companies saying that my insurance covered this app, along with a confirmation email. They I will get my money back. You left me with absolutely nothing in my account. They my benefit said my appeal would take 30 days!!! This app is a scam and I want my money back. I’m not backing down. Also this is extremely ableist and inaccessible platform with poor communication and false confirmations. I’m autistic, and already can’t afford therapy. Despite my good insurance, I’m still broke because of this service. Horrible! Avoid at all costs!

Stay away! Don't subscribe with them. First session disappeared just before it was supposed to happen. Simple as that. Find another provider, Talkspace seems like a scam.