TalkspaceReviews of talkspace.com

Talkspace is super convenient and helps me make time for therapy

***Update: Talkspace even after seeing this review and replying has still done absolutely nothing. The customer service ticket remains open with no response from customer service and Talkspace still owes me $175! **Original review: Talkspace app is functional and my provider is capable but if you have a problem with the service the customer service is awful if you get helped at all. I had a credit and I was rescheduling an appointment that my provider missed and she sent me a better appointment after I had already rescheduled. By mistake I booked it without cancelling my first rescheduled appointment and I accidentally paid instead of cancelling the old one first and using the credit. I have now paid twice for the same appointment. My error, no big deal I'll just inform customer service and get a refund for the extra time I paid, no big deal right? Well that was 8 days ago! Nobody has gotten back to me! Talkspace owes me $175 and is dodging me! I pay out of pocket for this service so when errors like this happen it's very significant to me.

The most helpful part of this experience is the ease of finding a provider with whom I felt and still feel very comfortable. I did have to change providers once until I found my present provider. I didn't have to provide a reason why the first provider wasn't a comfortable fit. Another reason this has been helpful is the fact that I do not have to drive to an office. I choose a comfortable area in my home, and use a pair of headphones. I also like the fact that I have a choice of time frames to speak with my provider; 30, 45 or 60 minutes. Once you download the app, you will get reminders for your appt and enough time to change your appt as well. I would definitely recommend Talkspace to a friend or family member.

Each and every session I have with Deni*, I feel stronger and a little wiser. I have my weak days, but her guidance and support is what reminds me I am strong. I am worthy. I am not my trauma. I do not have to identify with things said about me. I cannot control what goes on around me, but I can control what is within me.

Reaching out for help was a scary and uneasy experience. Once I started talking to my therapist, she put me at ease and I looked forward to my weekly sessions with her. I’m working with my insurance to continue supporting my self care Journey. Thanks!

I am very pleased with my therapist and the system seems pretty easy to navigate. I do wish I was able to have 1 hour sessions through EAP with my therapist. I also wish that the cost without insurance was more affordable.

I am really enjoying my experience!!! The website is very easy to navigate. I love that I have found a platform that takes my insurance. I also really like my therapist.

My therapist is a great listener and offers useful tools to better my mental health.