Great
Based on 2,359 reviews
Talkspace4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.
Talkspace (talkspace.com) has 2,359 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
2,359 approved reviews, newest moderated first
Talkspace M.
The insurance part could be better. But I matched up with the best therapist ever it’s amazing. I don’t know how I ever lived without her. Can’t recommend enough.
Reply from TalkspaceFeb 19, 2026
We're happy to hear that you matched with a great therapist! We appreciate your feedback regarding the insurance aspect, and we'll look into improving this.
Elisabeth H.
This company is the worst. They asked me to review Talkspace MORE THAN TWO WEEKS AGO. They canceled my appointments because their website doesn’t allow me to update my insurance coverage. TWO WEEKS ago they thanked me for my patience. Their customer service closes at 2pm west coast time. There is NO CUSTOMER SERVICE PHONE NUMBER. I have open tickets since 1/4/26 because their website doesn’t allow me to update my insurance. They’ve had my insurance information since 1/6/26. I need to see counselor!
Reply from TalkspaceFeb 19, 2026
We appreciate you bringing this to our attention. We're very sorry that you've had difficulty updating your insurance information and that appointments were canceled. We're also sorry for the delay in resolving your open tickets. We're looking into this issue.
Talkspace M.
Maria has made my Talkspace experience extremely valuable. She has helped me through tough times on more than one occasion, as I began working with her over 1 year ago.
Reply from TalkspaceFeb 19, 2026
We're happy to hear that your experience has been valuable! It's great to know the support you've received has helped you through difficult times. Thank you for sharing.
Talkspace M.
I have received the help I need
Reply from TalkspaceFeb 19, 2026
We're happy to hear that we provided the assistance that you needed. Thank you for your feedback; we appreciate it.
Keith C.
I was allowed to speak freely without judgement. In the end I was asked some important questions to help me better understand how my approach to certain matters led to specific outcomes.
Reply from TalkspaceFeb 19, 2026
We appreciate you sharing your experience. We're glad you felt comfortable expressing yourself and that the questions helped you gain valuable insights. Thank you for your feedback.
Talkspace Member D.
I'm really enjoying the level of support from my Therapist Donald.
Reply from TalkspaceFeb 19, 2026
We're happy you are receiving such great support; it's wonderful to hear about your positive experience. Thank you for your feedback.
James
She is really good and is usually available when I need her (scheduling problems happen).
Reply from TalkspaceFeb 19, 2026
We appreciate your positive feedback and are happy to hear that she is helpful. We apologize for any scheduling issues you may have experienced.
Nina R.
The worst mental health platform imaginable. Providers cancel last minute or don't show up, the app changes providers with no notice, and it is impossible to get a real person on the phone to assist. Cannot filter for providers by available appointment times.
Reply from TalkspaceFeb 23, 2026
We appreciate you sharing this. We're so sorry you had such a negative experience with canceled appointments and difficulty reaching support. We're looking into these issues to improve our platform.
