TH3D Studio LLCReviews of th3dstudio.com

Reply from TH3D Studio LLCFeb 5, 2024

Thank you so much for your positive feedback! We're thrilled to hear that TH3D made your motherboard upgrade a breeze, and our software installation process was smooth for you. We appreciate your kind words about our instructions on the website. If you have any further questions or need assistance in the future, feel free to reach out. Happy printing!

Reply from TH3D Studio LLCFeb 5, 2024

Thank you so much for taking the time to share your positive experience with TH3D firmware! We're thrilled to hear that our documentation and video help guides made the installation process smooth for your heavily modded 3D printers. If you ever have more questions or need assistance, feel free to reach out. Happy printing!

Reply from TH3D Studio LLCFeb 1, 2024

Thank you for taking the time to share your feedback. We genuinely appreciate your input and would like to address your concerns to ensure clarity. Upon investigating the matter, it appears that the issue you encountered was related to a 3rd party plugin on our website, which was promptly resolved within 4 hours by rolling back to a previous version. We're sorry for any inconvenience this may have caused. We also want to express our gratitude for bringing the issue to our attention. As a token of appreciation, we provided you with FREE firmware for a year and FREE tech support. We're puzzled by the 1-star review, especially since we didn't receive any support tickets from you prior to this review. Regarding the charges for support, our $5 firmware option is designed to provide a budget-friendly choice for users who prefer not to avail tech support. This option includes comprehensive written and video guides. For users who opt for support, priced at $30, it helps cover the costs associated with providing personalized assistance from our US-based support technicians. Seeing as we've tried emailing you to help and you did not respond we've issued a full refund for the additional $5 firmware you purchased. Please take your business elsewhere.

Reply from TH3D Studio LLCJan 13, 2024

Thank you so much for your kind words! We're thrilled to hear that your experience with TH3D Studio was fast, easy, and backed by great customer support. We appreciate your business and look forward to serving you again in the future. If you ever have any questions or need assistance, feel free to reach out. Happy shopping!

Reply from TH3D Studio LLCJan 10, 2024

Thank you so much for your positive review! We're thrilled to hear that you found our products to be good and easy to install. Customer satisfaction is our top priority, and we appreciate your support. If you ever have any questions or need assistance, feel free to reach out. We're here to help!

Reply from TH3D Studio LLCJan 3, 2024

Hi David, Thank you so much for your fantastic review! We're thrilled to hear that you experienced speedy and accurate shipping of our reasonably priced products. Your satisfaction is our top priority, and we're here to hop to it whenever you need assistance. If you have any questions or need further support, feel free to reach out. We appreciate your business!

Reply from TH3D Studio LLCJan 3, 2024

Hi Dan, Thank you so much for your kind words! We're thrilled to hear that you had an awesome experience with our customer service at TH3D Studio. If you ever need assistance or have any questions, feel free to reach out. We're here to help!

Reply from TH3D Studio LLCJan 3, 2024

Hi Robert Noon, Thank you so much for taking the time to share your positive experience with our Bed Cement! We're thrilled to hear that it effectively resolved your adhesion issues. Your recommendation means a lot to us, and we appreciate your support. If you ever have any more questions or need assistance, feel free to reach out. Happy printing!