Average
Based on 31 reviews
TheCocoBeauty.com3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are proudly a Family-Owned and Family-Run business in GA. With currently, more than 21 partner stores in Florida, Georgia, and Ohio. We crafted TheCocoBeauty.com for your ease and comfort to explore and buy seamlessly and securely online and enjoy world-class customer service.TheCocoBeauty.com’s mission is to combine secure and world-class online shopping convenience with the same personable touch of a brick & mortar corner beauty supply store. Using futuristic technologies, we empower our customers to not only shop their favorite products and brands but also explore newest most-trending products from the comfort of their home.We love Hair, Wigs, and everything about them. Our customers are of paramount priority. Every order, every call, every text, every visit from our customers motivates us to elevate our customer service to a higher level. It's truly All About You!
TheCocoBeauty.com (thecocobeauty.com) has 31 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
31 approved reviews, newest moderated first
Turi
This braiding hair is so beautiful!!!! It matches my hair texture perfectly and I can't wait to install it! The shipping was fast and it arrived on time! I look forward to my next purchase from Coco Beauty... Thanks for the amazing customer service...❤️😘
ALISA J.
Very professional business. Ordered twice from them and always received my order on time. Im glad ive found this beauty website.
Kayla
They have really bad customer service I made a purchase 4 months ago and they were taking too long to send my order so I told them 2 months ago that I just wanted a refund and until this day I still haven’t received my refund they won’t even let me speak to the manager
Debbie
I love this company because the communication, service and professionalism is top notch! Blair Bloom called me personally to thank me for my purchase. I never experienced that before. Blair provided excellent customer service and informed me right away if there were delays. My wigs are beautiful and I will purchase again soon! I was able to find some purchases at The CoCo beauty that were in stock but out of stock elsewhere. Please consider this company when making your next purchase.
Stephy C.
TOTAL SCAM!!! DO NOT BUY!!!
Sylvia L.
I like the quality of the hair and I like the way they followed up and make sure I got my order
Tohoura W.
Blair at TheCocoBeauty.com, is an amazing and very professional representative. Calls and questions are answered promptly. Blair is very professional customer service representative. Thank you, Blair
Ann A.
I previously submitted a 1-Star rating because I never received my order and due to the lack of response from customer service. As of today, DECEMBER 16, 2026: The Cocobeauty company contacted me with their apologies. I was immediately refunded my money back. Days later, I was provided with a discount code by Cocobeauty to repurchase the wigs I originally ordered, but never received then. My package was shipped via Express and arrived two days later!! I am very pleased by their prompt response in providing a resolution. I am now giving the company a 5-Star Rating because they apologized, took immediate action, and provided a resolution to my concerns. I couldn't be more happy with my order. Thank you Cocobeauty for your wonderful customer service and quality wigs!!!👋🏾🙏🏾
