Bad
Based on 95 reviews
The Heirloom Books1.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At The Heirloom Books, we create books so that people all over the world can tell their story and feel empowered. Whether it’s your fitness journey, mental health, pregnancy, faith, or things you're grateful for, we provide a space to record it all. We make books to help people pass on a priceless legacy to their family and the next generation, sharing a part of your life and the most important life advice you can give. We’re not just a company or a bookstore; we’re your best friend, always by your side on every journey in your life and your family's. We’re here to remind you of the good things when life gets tough.
The Heirloom Books (theheirloombooks.com) has 95 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
95 approved reviews, newest moderated first
Sondre S.
Mom said it was the best gift ever, I actually learned a lot from it
Reply from The Heirloom BooksNov 11, 2024
Thank you so much for your kind words! We're honored that The Heirloom Book will be a cherished keepsake for your family. We truly appreciate your recommendation and are so glad to hear it arrived in perfect condition. Wishing you and your family all the best! 💜
Morgan
My mother in law was diagnosed with cancer earlier this year so when I saw an ad for The Heirloom Books I thought it would be a great keepsake for the grandchildren to have as their time with grandma will be too short. Grandma was very thankful! Looking through the pages, I thought it was beautifully laid out and will capture the story of someone’s life perfectly. Highly recommend these as a gift or even to fill out for your own children or grandchildren to gift it to them! The book arrived in perfect condition and was well packaged, shipped out and arrived on time as well! Thanks again Heirloom Books! Our book will be cherished for years to come!
Reply from The Heirloom BooksNov 11, 2024
Thank you so much for your kind words! We're honored that The Heirloom Book will be a cherished keepsake for your family. We truly appreciate your recommendation and are so glad to hear it arrived in perfect condition. Wishing you and your family all the best! 💜
Mr D.
Complete rip off. What arrived was more like a pamphlet rather than a book - cheap and tacky and not something to be proud to leave my kids. The book on the publicity shows a high quality book around 3/4’ thick and the book they sent was around 3/4cm like a pamphlet. Very disappointing.
Reply from The Heirloom BooksOct 22, 2024
Hi Mr Double! We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
Lilianne V.
I ordered two of the books on their website after seeing an ad on Instagram. It took way too long to arrive, so I emailed them asking what had happened, and they were very nice about it and offered a 10% refund. Eventually, the books came, but it took way too long. The books are good quality though.
Reply from The Heirloom BooksNov 11, 2024
Thank you so much for your kind words! We're honored that The Heirloom Book will be a cherished keepsake for your family. We truly appreciate your recommendation and are so glad to hear it arrived in perfect condition. Wishing you and your family all the best! 💜
Rebecca B.
Complete scam. Ordered 2 books several weeks ago and nothing has arrived. Tracking provided through website looks fake as there are about 20 updates on there but no order received. Now trying to get my money back
Reply from The Heirloom BooksOct 22, 2024
Hi Rebecca! We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
Alexander W.
"I had a terrible experience with this company. I placed an order, and they never sent the product. After waiting for weeks with no updates, I tried to contact their customer service, but got no response. It feels like a scam. They took my money and I received nothing in return. Avoid buying from this company at all costs!
Reply from The Heirloom BooksOct 22, 2024
Hi Alexander! We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
Jackie E.
This company is a scam!! I ordered a book for Father’s Day and it still hasn’t arrived!! I should have checked the reviews first on shop because they have all 1 star ratings as it’s cheap muck straight from China!! AVOID This company!! I’ve emailed them for a refund and they haven’t replied, so now I am going to contact my bank to issue them with a chargeback!!!!
Reply from The Heirloom BooksOct 22, 2024
Hi Jackie! We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
