Great
Based on 209 reviews
The Mod Projects4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are on a mission to provide Apple Watch lovers with accessories that give the same feeling and emotion as wearing a Luxury or Designer Timepiece.From Apple Watch Lover's DreamWe craft insanely good cases and straps that are indistinguishable from the timepiece that inspired them.How We WorkAt The Mod Projects, we craft our cases and straps in-house, showcasing our Stars Emblem after thorough prototyping. With global warehouses, we offer fast shipping for our innovative Apple Watch designs.Our CompanyFounded in 2020, we operate globally from Paris, Milan, and Dubai, specializing in premium Apple Watch modifications. With strict quality checks, we guarantee reliability, availability, and customer satisfaction.
The Mod Projects (themodprojects.com) has 209 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
209 approved reviews, newest moderated first
Matthew D.
Great quality watch with speedy delivery, additional watch face where great too ! 5 stars
Reply from The Mod ProjectsMay 29, 2026
Hi Matthew, thank you for the great feedback. We’re really glad to hear you were happy with the quality, the delivery, and the additional watch faces. We truly appreciate the 5 stars and your support. The Mod Projects Team
F P.
I placed an order (#MOD7981) for nearly €200 on April 12th. I realized shortly after that I had made a mistake (the gift recipient had a Garmin, not an Apple Watch), so I immediately emailed them to cancel. At first, customer service was responsive. Claire confirmed my cancellation on April 17th and told me my refund was being processed as a "priority." That was the last time they were actually helpful. Since then, it has been an absolute nightmare trying to get my money back. It has been over six weeks, and I am still waiting. Every time I ask for an update, I get a different, long-winded excuse: First, it was a "high volume of refund requests." Then, it was a "technical issue on the payment processor's side." Now, it's supposedly stuck in a "manually reviewed release batch" due to synchronization errors. Claire is very polite and constantly apologizes, but empty apologies don't put the money back in my account. She claims my case is being "escalated" and "actively monitored," but absolutely nothing happens. I have had to involve my bank to try and force a chargeback just to get my €198.90 back. This is incredibly poor customer service. If you buy from The Mod Projects and need to cancel or return an item, be prepared to fight tooth and nail for weeks on end to get your money back. Save yourself the stress and shop somewhere else.
Reply from The Mod ProjectsMay 29, 2026
Hi Kevin, we’re genuinely sorry this has taken so long. Waiting over six weeks for a cancelled order refund is not acceptable, and we understand your frustration. To clarify, your cancellation was confirmed and the refund request was correctly submitted. The delay came from a processing issue between our internal refund flow and payment provider review, but we understand that from your side this still feels like excuses instead of resolution. That’s on us, and we take responsibility for not closing this faster. Your case is now being reviewed directly at management level to make sure the refund is finalized properly. We will also cooperate fully with your bank if the dispute process has already started. We’re sorry again for the stress caused, this should have been handled much sooner. The Mod Projects Team
Michael S.
My order was messed up. I received three of the same watchband replacement. I need to return two of them even though my order originally was for two but I received three much appreciated, but I don’t need three of the same watchband.
Reply from The Mod ProjectsMay 29, 2026
Hi Michael, we’re sorry for the mix-up with your order. It sounds like an error occurred during fulfillment, and we understand why that would be frustrating. Please contact us at [email protected] with your order number, and our team will help arrange the return of the extra bands and make sure everything is corrected. Thank you for bringing this to our attention. The Mod Projects Team
Lucas D.
The product is great and the support team at The Mod Project are even better... responsive, helpful and just plain nice! Couldn't recommend them highly enough.
Reply from The Mod ProjectsMay 19, 2026
Hi Lucas, thank you so much for the kind words, we’re really glad you’re loving the product and the experience that our support team provided you with. Your recommendation truly means a lot to us. The Mod Projects Team
GaryJones
I love my new watch band. Actually everyone thinks I got a new watch. Love it and easy to adjust and put my apple watch in.
Reply from The Mod ProjectsMay 18, 2026
Hi Gary, thank you for the great feedback, we’re really glad to hear this. Enjoy your new wrist setup! The Mod Projects Team
Uchechi E.
Not happy with the wait on delivery and the very complex setup.
Reply from The Mod ProjectsMay 16, 2026
Hi Uchechi, we’re sorry to hear the delivery and setup experience didn’t meet your expectations. We understand the setup can feel complex at first which is why we provide step-by-step tutorials and direct support to guide customers through the process. We’re also continuously working to improve shipping times worldwide. If you’d like assistance with the setup our team is always here to help at [email protected]. The Mod Projects Team
Gerard
I’m very happy with the case and bands. It makes my watch more versatile.
Reply from The Mod ProjectsMay 14, 2026
Hi Gerard, thank you for the feedback, we’re really glad to hear that our products made your watch feel more versatile. Enjoy your setup and we truly appreciate your support. The Mod Projects Team
William B.
Bueno lo que se anuncia es lo que recibe De Calidad y atencion muy satisfactorio con estás acquisitions muy a gusto gracias
Reply from The Mod ProjectsMay 14, 2026
Hi William, thank you so much for your feedback, we’re really glad to hear that you were satisfied with both the quality and the service. We truly appreciate your support. The Mod Projects Team
