Excellent
Based on 800 reviews
The Monitoring Center4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We Offer The Best Home Security Alarm Monitoring At The Affordable Rate Of Only $9.99 Per Month + 6 Month Free Sign Up Bonus. We Can Monitor 99.9% Of Existing Alarm Systems.The Monitoring Center was founded in 1998. We have never been bought or sold and we have built our customer base one customer at a time and pride ourselves in the delivery of personalised customer service excellence at an affordable price.We are in fact, the most affordable, dependable, full service, ULC Listed, CSAA 5 Diamond certified alarm monitoring facility across North America.The Monitoring Center executives have over 200+ years of combined experience between them within the alarm monitoring industry. Their combined experience led to The Monitoring Center being considered innovators within the security industry...we are the first company to separate the cost of alarm systems from the cost of alarm monitoring. This innovation has resulted in the delivery of wholesale monitoring prices and the most satisfied customer base in the industry.Our ServiceTMC is a full service leading provider of high quality...low cost home, business and HOA (Homeowners Association) security alarm monitoring fast approaching its' 2nd decade of servicing customers. We are a rapidly growing company currently servicing satisfied customers across Southern California and Florida.We are equipped with today's most advanced technology and are committed to customer service excellence. TMC is determined to provide you and your family/employees/residents' with the highest level of professional security monitoring at an affordable price.Our CommitmentYou can be secure in the knowledge that our Customer Service and Technical Service support teams' will be a constant when choosing The Monitoring Center for your security needs. You and your family's'/employees'/residents' security needs are our ONLY priority.We deliver affordable...dependable...full service alarm monitoring 24/7. Our Customer Service and Technical Teams are ther
The Monitoring Center (themonitoringcenter.com) has 800 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
800 approved reviews, newest moderated first
EDGAR R.
It started with The phone call to start a new alarm system. Courteous people, understanding our needs and setting up the appointment. Everything was smooth. And then the installation was excellent. The technician did a great job explaining how the system works and included all the documents that we needed. Thank You
Reply from The Monitoring CenterOct 9, 2024
Thank you Edgar!! Welcome on board!!
Tmc C.
They installed the wrong equipment, and then tried to charge me to replace it. I was billed multiple times and overcharged for service. Price lock was promised but they increased the price. They ignore emails for months and refuse to completely fix what they’ve done. Then they harass you by phone to pay them more. They make 10 mistakes, fix 2 of them months later, and try to keep all the extra money they’ve taken! AVOID!
Reply from The Monitoring CenterSep 30, 2024
I am sorry be we cannot locate you in our data base and the description above does not represent our customer service in anyway. If you are our a TMC customer please reach out to me directly so I can assist you, Mirella, Sales Manager 1-866-247-4999 Ext 2235 or email [email protected].
KATIE A.
Our technician, David was very knowledgeable and helpful. He was able to get our system connected quickly with no problems.
Reply from The Monitoring CenterSep 27, 2024
Thank you David!!!
MIKE M.
I recently installed monitoring system. I was looking for some features on software. So I accidentally changed the setting, so the monitoring system was activated. It was a little while after alarm sound that I have a call from monitoring system to check what is happening.
Reply from The Monitoring CenterSep 27, 2024
Thank you Mike!!
Andy S.
They do provide a great monitoring service BUT here is why they get a one star from me - they took my money, but can't provide a service and refuse to provide a refund. 1) We renewed another annual contract, but I noted to the sales person that we're going to move out of state 2) They processed our annual renewal 3) We moved to another state. I called them to move the service and was told that they don't provide the service there. I asked them to cancel our account and provide the refund for the unused service. They refuse.
Reply from The Monitoring CenterSep 18, 2024
Hi Andy: We do apologize for any inconvenience. We do require 30 days notice prior to renewal as outlined on your signed contract. Any unused balance in your account can remain as a credit or can be gifted to another TMC customer. I do believe our Team has reached out to you and all has been agreed upon. Good luck in your new home and please do reach out if we are one-day servicing your new location!!
Margherita Di P.
My call was handled beautifully by your representative, detailed and knowledgeable about the flood sensor devices.
Reply from The Monitoring CenterAug 23, 2024
Thank you Margherita!!
Gerry C.
One star can not go lower. Cold called me. They left an indecipherable message. I returned their call. I told them I had no idea who they were; rudely, CR said, “If we had called you [If?], we would have left a message.” “Did you listen to the message!” When I responded, I did but could not adequately hear or understand it. Nor do I have a monitoring System. CR rudely replied, “Then ignore it.” Suppose this CR represents this company; good luck to their customers!
Reply from The Monitoring CenterAug 21, 2024
Hi Gerry: I believe you need to post your review under the right company. We are The Monitoring Center and we do NOT ... nor have we ever cold call. We are an inbound only.
CAM W.
Moving to TMC was easy. Great support and the technician did a really good job walking us through everything.
Reply from The Monitoring CenterAug 16, 2024
Thank you Cam!!
