The Perfume Shop (USA)Reviews of theperfumeshopusa.com

Reply from The Perfume Shop (USA)Oct 23, 2026

We’re sorry to hear that you were disappointed with your experience. According to our records, your order was delivered on time, and we had not received any complaints or concerns from you before your review. However, your satisfaction is important to us, and we would appreciate the opportunity to understand what went wrong and help resolve any issues. Please contact our support team at [email protected] so we can look into your concerns and assist you further. Best regards, The Perfume Shop USA Team

Reply from The Perfume Shop (USA)Oct 22, 2026

Dear Customer, We sincerely apologize for the frustration and disappointment this experience has caused, especially since the order was intended as a birthday gift. Your order was shipped under our standard 3–5 business day delivery policy. Unfortunately, USPS experienced a delay, and despite our continuous efforts to follow up with the carrier, we were informed that the original package was lost. To resolve the issue as quickly as possible, we promptly reshipped your order. According to the updated USPS tracking information, the replacement package has now been delivered: https://tools.usps.com/tracking/9239590376150435416644 Once a package is handed over to the carrier, delivery is handled by USPS, and we cannot directly control its transit or scanning updates. However, we take these situations seriously and do our best to assist our customers and resolve shipping issues. If you have any further questions or concerns regarding your order or refund, please contact our support team at [email protected] so we can review your case and assist you further. Thank you for your patience, and again, we apologize for the inconvenience. The Perfume Shop USA

Reply from The Perfume Shop (USA)Aug 11, 2026

Dear Customer, We’re sorry to hear that you were unhappy with your experience. However, according to the UPS tracking information, your order was successfully delivered on August 5, 2026. UPS Tracking: 1ZX7511W0393754736 Your order was placed on July 26, 2026. Please note that Saturday and Sunday are not business days and are therefore not included in the shipping timeframe. We’re always happy to assist if you have any questions or concerns regarding your order. Please contact our customer support team at [email protected], and we’ll be glad to help. Thank you.

Reply from The Perfume Shop (USA)Aug 11, 2026

Dear Customer, We’re sorry to hear about your experience. We checked our records, but we could not find any previous inquiry from you regarding this issue. Our official customer service email is [email protected]. Please feel free to contact us directly so our team can assist you. Fragrances can sometimes smell different depending on their concentration, formulation, batch, storage conditions, and how they react with individual skin chemistry. However, we understand your concern and would be happy to review the issue with you. You can also return the item within 30 days in accordance with our return policy. Once we receive the returned product, our team will inspect it and process the appropriate resolution. Please contact us at [email protected], and we’ll be happy to help resolve this for you. Thank you.

Reply from The Perfume Shop (USA)Jun 24, 2026

Dear Customer, Thank you for sharing your concerns. We completely understand why this situation is frustrating, and we sincerely apologize for the disappointment. We want to assure you that your order was not canceled to increase the price. The product you ordered is a very rare item, and we made every effort to source it for you after receiving your order. Unfortunately, it is currently out of stock from our suppliers and unavailable. You can also see that it is now listed as out of stock on our website. Please keep in mind that the prices of rare and limited-availability products can change frequently based on supplier availability and market conditions. These price changes are determined by the supply chain and are not the reason your order was canceled. Rather than keeping your order on hold with no estimated restock date, we made the decision to cancel it and process your refund on the same day so that you would not have to wait unnecessarily. We sincerely apologize for the inconvenience and appreciate your understanding. Thank you for giving us the opportunity to explain the situation. Kind regards, Customer Support

Reply from The Perfume Shop (USA)May 23, 2026

Thank you for your feedback. According to the USPS tracking information, your order was marked as delivered on May 11 at the provided shipping address. We have also checked with USPS, and they confirmed the delivery status to the same address. Our support team has already been in contact with you via email and shared all tracking details for reference. Since the shipment has been confirmed as delivered by the carrier, we recommend continuing to follow up with USPS for further assistance regarding the package location. If you need any additional details from our side, we’ll be happy to help. Best regards,

Reply from The Perfume Shop (USA)Feb 9, 2026

Thank you for sharing your feedback, and we’re sorry to hear about your experience. We want to reassure you that we only sell 100% authentic, original designer fragrances sourced from authorized suppliers. Sometimes, the initial spray of a fragrance—especially depending on its concentration (Eau de Toilette vs. Eau de Parfum)—can have a stronger alcohol note at first, which typically settles after a few minutes. That said, if you’re not satisfied with the scent, we’re here to help. You’re welcome to initiate a return in accordance with our return policy, and our customer support team will gladly assist you with the next steps. Please reach out to us directly at [email protected], and we’ll make sure this is resolved for you. The Perfume Shop Team

Reply from The Perfume Shop (USA)Jan 9, 2026

Hi, We’re sorry to see your recent review and would like to clarify and resolve any remaining concerns. You returned the item, and we issued a full refund of USD 47.82 on July 17, 2025. The refund was successfully processed, and you can verify this directly with your bank—we have 100% refunded the amount. We also provided you with a return label and supported you throughout the process. We truly regret that your experience did not meet expectations, as our intention was to assist you fully and resolve the issue promptly. If there is anything further we can help you with, please contact us at [email protected] Thanks