Excellent
Based on 217 reviews
The Perfume Shop (USA)4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the leading perfume and fragrance experts in USA. At The Perfume Shop , you can shop online or in-store from an unrivaled selection of over 5000 authentic perfumes, colognes, and fragrances across 200 designer brands for men and women.Our knowledgeable sales advisors and fragrance specialists are dedicated to guiding you toward the perfect scent - whether you visit our physical outlets or browse our luxury collection online. From everyday favorites to exclusive designer perfumes and niche fragrances, every product is 100% authentic and competitively priced.Enjoy exclusive offers, fast shipping, and free shipping options on selected orders. With both online and in-store shopping experiences, The Perfume Shop USA delivers trust, authenticity, and expertise - making us the go-to destination for luxury perfumes, colognes, and designer fragrances.
The Perfume Shop (USA) (theperfumeshopusa.com) has 217 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 7 reviews with 3 stars · Clear filters
Lee-Ann K.
The shipping took too long
Reply from The Perfume Shop (USA)Mar 11, 2026
Thank you for your feedback, Lee-Ann. We’re sorry to hear that the shipping took longer than expected. We understand how important timely delivery is and truly appreciate you bringing this to our attention. Your feedback helps us improve, and we hope to provide you with a better experience in the future. The Perfume Shop Team
Ochuko E.
My experience so far has been ok
Angela T.
I haven’t receive my order,
Reply from The Perfume Shop (USA)Nov 29, 2025
Thank you for getting in touch. According to the DPD tracking information "15502721394210" , your order was delivered on Friday, November 14. We kindly ask you to please contact DPD directly for further details, as they will have the full delivery record and can best assist you in locating the parcel. Here is your DPD Tracking Number: 15502721394210 You can also contact us via email [email protected], if you need any additional information from our side or assistance in communicating with DPD. We’re here to help. Best regards, The Perfume Shop
joanna E.
I purchased the sample bottle of garden by dolce and Gabbana and it did not smell like the original however the John Paul Gaultier devotion intense smelled like it should which is basically the same as the original and the Tommy Hilfiger giant bottle smells like it should as well. I can't wait to give the Tommy to my sister, such a nostalgic scent and hilariously huge bottle !
Reply from The Perfume Shop (USA)Nov 25, 2025
Thank you for sharing your detailed feedback! We’re glad to hear that the Jean Paul Gaultier Devotion Intense and the Tommy Hilfiger fragrance matched your expectations — and we hope your sister loves the Tommy gift! 🎁✨ Regarding the Dolce & Gabbana Garden sample, please note that all of our fragrances — including samples — are 100% authentic designer products sourced from authorized distributors. Sometimes small sample vials may vary slightly in scent strength due to factors like age, batch variation, or exposure during transit, but they are never altered or recreated. If you’d like, our support team would be happy to look into this further for you. Feel free to reach out anytime at [email protected] . We truly appreciate your review and look forward to serving you again! 🌸 — The Perfume Shop Team
Olesya K.
I ordered a few perfumes and received only 2 of 4 items. The other 2 never arrived. Upon checking, discovered a refund was issued no explanation was given. Why advise item in stock if it's not. I could've bought it elsewhere all together.
Reply from The Perfume Shop (USA)Sep 17, 2025
Dear Valued Customer, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. The reason you received only 2 of your 4 items is because the remaining products were on backorder. A refund of $62 USD for those items was issued on August 26, which you should be able to confirm with your bank. We understand how frustrating it can be when items appear in stock but later become unavailable, and we’re sorry this affected your experience. Please don’t hesitate to reach out to our support at [email protected] team if you need further assistance - we’ll be happy to help. Kind regards, The Perfume Shop Team
Diana
High price, about $50 more than Lancome; slow delivery, about 2 weeks.
Reply from The Perfume Shop (USA)Aug 5, 2025
Thank you for your feedback. We sincerely apologize for the delay in delivery — it was due to USPS transit issues, which were unfortunately beyond our control. Regarding pricing, we strive to offer authentic products sourced from authorized distributors, and pricing may vary due to shipping, customs, and supplier costs. We truly appreciate your understanding and support. If there's anything we can do to improve your experience, please feel free to reach out. — The Perfume Shop USA Team
BXtra C.
I deeply apologize. I wrote a bad review about this shop. It's The Perfume Shop with a black and red Logo. Do not trust that shop.
Reply from The Perfume Shop (USA)Aug 5, 2025
Thank you so much for your kind clarification — we truly appreciate you taking the time to correct the mix-up. We're glad to know your review was intended for a different shop. If possible, we kindly request you to also update or remove the Google review as well, so it doesn’t affect our reputation. We truly value our customers and your support means a lot to us. Please let us know if there’s anything we can do for you! — The Perfume Shop USA Team
