TherapyNotes, LLCReviews of therapynotes.com

I feel the reports section was not as well constructed as well as I would like. But Justin was a great help in finding a work around to get the information I needed.

Always helpful, quick and kind! The therapy notes team never ever makes you feel silly for asking any and all questions. They always make sure you get an answer and understand it!

We have worked with Therapy Notes for many years. Always prompt, always helpful and adaptive to industrial issues/changes.

TherapyNotes, LLC team is awesome!! Great customer service if you have to call in for support of any kind. They are quick to answer and quick to locate and provide you the answers you need to get back to work and taking care of clients/patients. "China" is the best support person I have encountered on the phone in several years and just made calling in a dream and not a nightmare like is expected anymore when anyone has to call for support. TherapyNotes has been a fabulous change for our office.

Superb customer support - the team is professional and always addresses issues (which are rare) in a timely fashion.

Therapy Notes provides great customer support. They are always there to provide help, which makes building a successful practice much easier!

I have used TherapyNotes to do billing for my wife's psychotherapy practice for 3 years. TherapyNotes is a great application that makes it easy to submit claims, charge clients' credit cards, and apply payments. TherapyNotes support has been outstanding. Therapynotes just resolved an issue for me for a BlueCross claim. The client had Anthem Blue Cross insurance, but Anthem denied the claim due to an EDI data issue. TherapyNotes, working with their claims clearinghouse, determined that I should submit the claim to Blue Cross Massachusetts. This seemed odd but Blue Cross Massachusetts accepted and paid the claim. Reseaching and resolving this required time and persistence on TherapyNotes part.

I am a new customer and new to the private practice world. I had tested out a few other systems prior to deciding on TherapyNotes, due to the assortment of features it offered and positive reviews. Today, when setting up contact with my first client, I had multiple questions about how to use TherapyNotes to communicate and allow them to share documents with me, and when I called the support line there was no wait time to speak to someone. Kristy from the support team answered all of my questions thoroughly, and took the time to walk me through the steps and also sent me a thorough follow-up email I could look back to for reference. I've been very happy with my TherapyNotes experience so far and highly recommend this EHR system!