Excellent
Based on 3,113 reviews
TherapyNotes, LLC4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Eliza P.
I have heard excellent things about TN's customer service and got to finally experience it myself! I spoke to two lovely people yesterday who got my questions answered quickly and who knew EXACTLY how to help when I wasn't even sure of my questions. They are fantastic.
Anne-Paige Motley, L.
24/7 support- polite customer service with positive attitude wanting to solve the problems. Excellent!
Faith J.
Therapy Notes help and support has never disappointed me. They are there 24/7 with minimal waits. The help is trained, knowledgeable, motivated to help and solve problems. They are patient and respectful in the process and if they do not know the solution they find someone who does. My admin assist and I frequently remark to one another how wonderful this resource is. I've used five other EHR services for psychotherapy software and NONE compare to this. If there is something they can do better they ask, they research and improve. Thanks!
User
Prompt, clear, and effective tech support.
John
very easy to use
Marie E.
Long term user of this EHR. Platform is frequently updated with helpful features--without increased cost. Customer service is responsive and skilled. I needed assistance with PCI compliance and the support professional went above and beyond in updating my PCI compliance and requesting a fee refund.
Insurance B.
Natalie was so helpful in getting our office set up for payment processing on TherapyNotes and answering all of our questions. TherapyNotes support is truly unrivaled.
Ryan D.
I was able to reach someone to help directly (Shakiera S), and she guided me through my issue very clearly and succinctly. 24/7 support and no hold times also made things easier.
