Excellent
Based on 3,113 reviews
TherapyNotes, LLC4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
TherapyNotes accommodates the workflow of a behavioral health specialist by providing a fully integrated system to manage your scheduling, notes, and billing. Features electronic claims, appointment reminders, credit card processing, and a patient portal. Safety and security are built in to give you peace of mind, so you can focus on what's most important: your clients.
TherapyNotes, LLC (therapynotes.com) has 3,113 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
3,113 approved reviews, newest moderated first
Shelby B.
I called due to an issue regarding billing and processing credit cards and Rocky B. was able to walk me right through the process, even helping me refill out the application and checking on the status as soon as I turned it in. I am very grateful for the patience she used with me!
Elizabeth Sauder M.
The rep exceeded my expectations! I tend to have many questions, all running together, which can make it difficult (for me and for a rep) to sort things out and get problems addressed and information expressed and clarified. Tommy breezed right through a fairly lengthy list of questions with supportive, intelligent and intelligible info--including many helpful ideas for best use of TN for my small business. He was patient without being patronizing, smart without an attitude :) I can't say enough--so I'll stop!
Robyn H.
I had a very positive experience during my recent contact with TherapyNotes. China was super patient, professional and helpful! It is so refreshing to be able to speak to a real person without a super long wait time and to have my issue resolves promptly. I highly recommend TherapyNotes!!
Frank
I am a marriage and family therapist in California. I have been in the mental health field for more than a quarter century. I went into private practice in 2013. I have been working with Therapy Notes for almost a decade. The staff, including "Rocky B." whom I spoke with today, has always been great: knowledgeable, friendly and helpful. The site is easy, and intuitive to use. I don't know what I with do without them. Thanks Therapy Notes!
Reply from TherapyNotes, LLCAug 27, 2024
Thank you for the kind words!
Aloha
Hasn't solved the issue yet.
Reply from TherapyNotes, LLCAug 27, 2024
We are unable to figure out who you are so we can figure out what the issue is. Please update your review with the name of your practice or something to help us identify you.
DESPINA P.
The people who work at TN are very patient and helpful. They understand not everyone is tech proficient.
Jenn B.
TherapyNotes customer service is stellar! I've only had positive experiences. Issues are solved quickly and sensitively, always being mindful of protecting client data. I've been using TherapyNotes for 10 years and I couldn't be happier. Makes running my practice a breeze and they're always working on expanding services and offering innovative features!
JS
The representative I worked with was friendly, knowledgeable, and thorough. My questions were all answered and she walked me through steps to remedy an issue. I then received a follow-up message detailing what we spoke about and what actions were taken, including the process she walked me through for future reference. I can't praise the service I received enough.
